Team Lead, OnSite Operations - Chapel Hill, NC

Essential Functions

• Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
• Leads Tier 1 huddles and actively participates in and as needed, leads hospital huddles.
• Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
• Manages charge sheets and billing for account.
• Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker's impact on the account.
• Provides in-service training at the request of the customer.
• Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
• Responsible for onboarding new employees.
• Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
• Consistently facilitates and leads team building activities and actively participates.
• Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.
• Allocates work as a team leader; may check on quality/completion.
• Serves as mentor to newer specialists in the area.
• Assists with writing and delivering corrective action and common annual review.
• Drives onboarding for new hires.
• Serves as a resource for team and drives day-to-day engagement, performance and activities.
• Leads Program Management activities within account.
• Proactively communicates out to appropriate stakeholders specific account information.
• Actively provides ideas to refine tools or process.
• Provides implementation and coverage support if/when practical.
• Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

Physical Requirements

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.

Mental Requirements

• Excellent analytical skills.
• Excellent interpersonal skills.

Skills/Experience Required

• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent equipment problem-solving skills.