Team Lead - Outpatient Call Center (LMFT, LCSW, ASW, AMFT, MSN)
UHS
Summary
The Team Leader of the Call Center assists and directs all Outpatient Call Center employees under the supervision of the Director of Outpatient as necessary.
Job description
The Team Leader will ensure employees respond accordingly to calls by telephone with patients and referral sources, assist with crisis interventions for patients, manage the placement of patients across outpatient sites, and ensure that services are facilitated and coordinated with the Business Office, Utilization Management, and Partial Hospitalization Program/Outpatient Departments.
- Oversee the operations of the Outpatient Call Center and provide subordinates with timely and appropriate guidance/feedback related to the job performance of Intake Coordinators.
- Provide training and supervision of call center staff.
- Assess each inquiry to determine clinical need of caller and/or patient, and makes referral to appropriate level of care.
Requirements
- Master’s Degree from an accredited college or university in Social Work, Marriage and Family Therapy, Nursing or related discipline.
- Registered with the California Board of Behavioral Sciences or California Board of Registered Nurses.
- Minimum of two years of experience clinically assessing psychiatric patients for inpatient/outpatient services, including understanding and application of Utilization Management skills required.
- History of supervising clinical staff preferred.
- Licensure by the California Board of Behavioral Sciences as an LCSW, LPCC, LMFT / Licensure by California Board of Registered Nurses.
- CPR certification and successful completion of Handle With Care (HWC) training within 30 days of employment.
Benefits
- Competitive Compensation
- Medical, Dental & Vision
- Prescription Drug Plan
- Paid Time Off
- 401(k) Matching
- Discounted Stock Plan
- Career Development
- Education Assistance
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.