Team Lead

Transitions Mental Health Asso

San Luis Obispo, CAOnsitePosted 10 days ago$116,160 - $133,320/year

Full TimeSenior LevelHealthcare & Nursing

Summary

The Mobile Crisis Team provides 24/7 crisis triage, dispatch, psychiatric placement and transportation coordination, and community-based mobile crisis response for people of all ages experiencing behavioral health crises in San Luis Obispo County. Under the direction of the Clinical Director and in collaboration with San Luis Obispo County Behavioral Health and Central Coast Hotline leadership, the Mobile Crisis Team Lead serves as the day-to-day clinical and operational leader for Crisis Dispatch and Mobile Crisis Team services.

Job description

Position Summary

Responsibilities and Duties

Direct the day-to-day clinical, administrative, and operational functions of the Mobile Crisis Team, ensuring continuous 24/7/365 availability of mobile response services.
Develop and manage staffing schedules to assure appropriate daily coverage, including two-person mobile response capacity, on-call coverage, relief staffing, and surge response.
Supervise, select, train, evaluate, schedule, and develop assigned program staff, including Crisis Specialists, Peer Support Specialists, leads, administrative support, and interns.
Coordinate closely with the Central Coast Hotline and Crisis Dispatch Program Manager to align training and workflows and support timely dispatch and clear handoffs.
Participate in an on-call supervisory rotation and provide after-hour clinical and operational consultation within the scope of licensure.
Oversee the Mobile Crisis Team's role in psychiatric placement workflows for involuntary and applicable voluntary placements.
Coordinate with dispatch regarding non-emergency transportation needs arising from Mobile Crisis Team services.
Coordinate with dispatch and designated administrative staff regarding post-hospitalization appointments and follow-up needs.
Provide clinical oversight of Mobile Crisis Team services, including crisis assessment, de-escalation, safety planning, disposition planning, and linkage to services.
Manage the WIC sections 5150 and 5585 training and designation process for eligible program staff.
Develop, implement, and monitor staff orientation, field training, and ongoing competency development.
Maintain complete training records and submit required training documentation to the County.
Supervise SmartCare and clinical documentation processes for the Mobile Crisis Team.
Conduct and document quality-assurance activities, clinical and documentation reviews, case reviews, and corrective actions.
Collect, monitor, and submit required County and State data, service reports, training reports, cost reports, and other contract deliverables.
Monitor program performance and outcomes, including mobile response times, response capacity, psychiatric placements, transportation coordination, follow-up, documentation quality, and safety events.
Develop, implement, and maintain Mobile Crisis Team policies, procedures, workflows, and decision tools.
Develop, implement, and manage program budgets and line-item expenditures in coordination with TMHA leadership.
Maintain operational readiness of program vehicles, phones, mobile response technology, office space, safety equipment, and other program resources.
Initiate and maintain effective working relationships with San Luis Obispo County Behavioral Health, law enforcement, EMS, hospitals, psychiatric facilities, and other community partners.
Lead program staff meetings, clinical case consultation, debriefing, training, and operational reviews.
Promote, encourage and maintain trauma-informed practices in all services and activities.
Respond to and coordinate follow-up regarding critical incidents, safety events, partner concerns, complaints, and operational breakdowns.
Assist the Clinical Director and TMHA leadership in program development, contract implementation, service expansion, and continuous quality improvement.
Other duties as assigned.

Job Environment

The program operates twenty-four (24) hours a day, seven (7) days a week, 365 days a year. The Team Lead works a regular management schedule and participates in on-call coverage; evening, overnight, weekend, and holiday work may be required.
Frequent use of computers, telephones, electronic health records, dispatch technology, databases, spreadsheets, and other communication and documentation systems.
Work occurs in office and community settings and may include hospitals, behavioral health facilities, partner-agency locations, residences, public settings, and other environments where crisis services are delivered.
Frequent driving and local travel may be required to support field operations, partner coordination, training, and program oversight.
Moderate physical activity, and frequent driving. May include moving or lifting up to 50 lbs.
Involves moderate risks that require safety precautions and the risk of exposure to potentially intense situations.
Involves contact with individuals experiencing acute psychiatric, substance use, behavioral, or safety crises.
Requires flexibility, sound judgment, and the ability to shift priorities quickly while maintaining oversight of simultaneous operational, staffing, and clinical needs.

Requirements

Current, active California license in good standing as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Psychologist.
Minimum of two years of professional behavioral health experience working with individuals experiencing serious mental illness, behavioral health crisis, co-occurring substance use disorders, and/or other high-acuity behavioral health needs.
At least one year of experience in crisis intervention, mobile crisis, emergency psychiatric services, crisis stabilization, or a comparable high-acuity setting.
Minimum of one year of leadership or supervisory experience, including staff supervision and program operations.
Demonstrated working knowledge of crisis assessment, de-escalation, safety planning, WIC section 5150/LPS processes, psychiatric placement, and community behavioral health crisis systems.
Must meet the qualifications of an eligible Medi-Cal Mobile Crisis provider under DHCS BHIN 23-025 and successfully complete all required Medi-Cal Mobile Crisis, M-TAC, County, TMHA, and program-specific training.
Must be eligible and willing to complete County WIC section 5150 designation training and maintain designation required for the position.
Ability to manage complex 24/7 staffing and scheduling needs, including on-call coverage, relief, surge staffing, vacancies, training coverage, and concurrent service demands.
Experience with program development, implementation, policies and procedures, quality assurance, data collection/reporting, contract monitoring, and continuous quality improvement.
Strong supervisory and leadership skills, including the ability to coach, support, evaluate, and hold staff accountable while maintaining a collaborative and trauma-informed work environment.
Strong interpersonal skills, collaborative work style, and strong oral and written communication skills.
Well defined organizational and time management skills.
Prioritization and problem-solving skills; ability to manage multiple urgent and long-range priorities simultaneously.
Ability to work independently and flexibly.
Ability to respond to urgent operational needs outside regular business hours when serving in the on-call role.
Ability to handle intense situations, display good judgment and decision-making skills, and remain calm and clearheaded under pressure.
Strong computer skills and ability to learn and effectively use SmartCare, dispatch software, call systems, databases, spreadsheets, and other technology required for program operations and reporting.
Able to work effectively with a variety of people and personality types regardless of age, ethnicity, race, religion, sexual orientation, gender identity/expression or socio-economic level.
Ability to possess and maintain good physical and mental health.
Ability to work well within a team and maintain a professional, respectful attitude in the workplace.
Ability to be willing to work with supervisor oversight and direction.
Attendance is an essential function of this job that requires face-to-face interaction with clients and/or other employees.
Ability to mindfully promote equality and respect diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us different.
Demonstrate the ability to successfully deliver culturally responsive services.
Ability to support linguistically responsive services.
Knowledge of the various dimensions of diversity, including mental health, gender, race and ethnicity.
Must use reasonable precaution in the performance of one's duties and adhere to all applicable safety rules and practices.
If providing clinical supervision toward BBS licensure, must meet all applicable California Board of Behavioral Sciences supervisor qualifications, training, and documentation requirements.
Must participate in the program's on-call supervisory rotation and support the operational requirements of a 24/7 crisis service.
Must be at least 18 years of age; possess a valid CA Driver's License, at least 2 years driving experience and DMV driving record that meets TMHA's current vehicle insurance requirements.
Must comply with a TB assessment and receipt of a criminal record clearance through fingerprinting.
Must be able to successfully complete First Aid and CPR training.
Maintain other certifications or clearances required for the position.

Benefits

Health, Dental & Vision
Life Insurance
403(b) Retirement with 5% Match
Paid Vacation & Holidays
Paid Sick Time
Fitness Center Discounts
Service Gift Cards
Commute Incentive Gift Cards
20% Store Discount
Employee Appreciation Events
Pet Friendly Workplace