Team Support Staff - Christian Counseling Center (Full-Time)
Pine Rest Christian Mental Health Services
Summary
As a Team Support Staff at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. According to general directives and established departmental policies and procedures, performs administrative support duties including but not limited to typing correspondence, maintaining department records, distributing mail, and scheduling. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.
Job description
Principal Duties and Responsibilities:
- Offers administrative support through phone and in person including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, and inputting data in computer system.
- Maintains department specific files that may be sensitive in nature.
- Performs record-keeping duties including the following: sorts, classifies, and files semi-complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data-based systems.
- In clinical areas, maintains medical records, including assisting physicians in completing medical records.
- In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.
- May assist persons deserved in understanding balances on their accounts and addressing any concerns flagged on their account.
- May be responsible for data entry into Pine Rest’s Electronic Medical Record System.
- May transcribe clinician or other staff dictation and/or edit documents given from supervisors or others.
- Calculates charges, collects, and verifies chargeable for therapies / procedures (in clinical areas) and follows up on balances accordingly.
- May assist in ordering office supplies.
- Must be able to maintain composure in environments of elevated stress levels.
What Does This Role Require?
Education/Experience:
- A minimum of one year of related work experience in order to direct workflow and to effectively prioritize workload preferred.
- Position requires completion of high school (or equivalent) diploma.
- Preferred experience using Microsoft Office Suite
Requirements
- High school diploma or equivalent
- Minimum of one year of related work experience preferred
- Preferred experience using Microsoft Office Suite
- Must be able to maintain composure in environments of elevated stress levels
Benefits
- Medical, Dental & Vision
- Life Insurance
- 403(b) Retirement Match
- Generous PTO
- Tuition Assistance
- Loan Forgiveness
- Employee Assistance Program
- Davenport University Tuition Discount
Company overview
Pine Rest Christian Mental Health Services is a leading nonprofit behavioral health provider founded in 1910 in Grand Rapids, Michigan. As the second largest non-profit behavioral health provider in the United States, Pine Rest offers a comprehensive continuum of mental health services across Michigan. The organization provides psychiatric urgent care, inpatient and partial hospitalization programs, residential treatment, outpatient counseling, teletherapy services, addiction treatment and recovery programs, extensive child and adolescent services, senior care programs, and specialized assessment clinics. Guided by Christian values and professional excellence, Pine Rest serves people of all cultures, religions, and backgrounds while maintaining its faith-based heritage. The organization operates multiple clinics across Michigan including locations in Grand Rapids, Kalamazoo, Holland, Traverse City, and other communities, providing 24/7 crisis support and evidence-based treatments for mental health conditions. Accredited by The Joint Commission and CARF International, Pine Rest combines clinical expertise with compassionate care to address the full spectrum of behavioral health needs.