Tech Services Q.A. Representative

Job Responsibilities

• Serve as the site subject matter expert (SME) for metrology, dimensional inspection, and measurement systems.
• Develop, validate, qualify, and maintain measurement systems utilizing precision hand tools, bench instruments, vision systems, and touch-probe equipment.
• Program, operate, troubleshoot, and maintain MicroVu measurement systems and associated software.
• Design, develop, and support fabrication of measurement fixtures to improve inspection accuracy, repeatability, and efficiency.
• Lead Measurement System Analysis (MSA) activities, including protocol development, work instruction creation, Gage R&R studies, statistical analysis, and final reporting.
• Evaluate measurement system capability using statistical tools and software and implement improvements as needed.
• Support equipment qualification, process validation, and validation maintenance activities related to inspection and measurement systems.
• Perform dimensional inspections and testing in accordance with engineering drawings, specifications, sampling plans, and quality requirements.
• Support incoming inspection, manufacturing inspection, nonconformance investigations, customer complaints, and change control activities.
• Analyze inspection and measurement data to identify trends, opportunities for improvement, and potential quality risks.
• Maintain inspection programs, quality records, calibration requirements, protocols, reports, and associated quality documentation.
• Provide training, coaching, and technical support to manufacturing, quality, and engineering personnel on measurement techniques, inspection processes, and metrology best practices.
• Collaborate with Engineering, Manufacturing, Validation, and Quality teams to implement process improvements and support new product or process introductions.
• Ensure compliance with Quality System Regulations, ISO requirements, internal procedures, safety policies, and environmental requirements.
• Maintain a clean, organized, and safe work environment.
• Demonstrate accountability for all safety, quality, and compliance requirements.
• Perform additional duties and special projects as assigned by Quality Management.

Education and Experience

Education: Required / Minimum: High School Diploma/GED. Preferred: Associates Degree in Programming, Engineering, Math or similar field.

Experience: Preferred: Six (6) months of experience in manufacturing, metrology, dimensional inspection, precision measurement systems, vision systems, or a related technical field. Experience with MicroVu equipment, MSA, Gage R&R studies, and interpreting engineering drawings is highly desirable.

Knowledge and Skills

• Proficient in reading, writing, and communicating effectively in english.
• Strong verbal and written communication skills with the ability to interact effectively with associates, management, customers, and auditors.
• Demonstrated problem-solving and root cause analysis skills.
• Strong interpersonal skills, professionalism, and commitment to continuous improvement.
• Ability to interpret engineering drawings, product specifications, and work instructions.
• Working knowledge of quality systems, manufacturing processes, and product component requirements.
• General knowledge of key regulations such as FDA, GMP, ISO, and OSHA preferred.
• Willingness to learn and apply these standards in daily work.
• Meticulous attention to detail and commitment to maintaining high-quality standards.
• Experience with Lean Manufacturing and Six Sigma methodologies
• Experience with molding processes and dimensional and visual inspection techniques using precision measurement equipment (e.g., calipers, comparators, MicroVu).
• Knowledge of process validation activities, including inspection and testing support.
• Experience with Measurement System Analysis (MSA), including Gage R&R studies and statistical evaluation of measurement systems.
• Demonstrated adherence to Good Documentation Practices (GDP).
• Ability to work overtime as necessary

Computer Skills

Required: Microsoft Office Suite & Minitab. Preferred: SAP & Apriso.

Physical Demands

Physical demands include activities associated with working in a manufacturing and warehouse environment such as standing, walking, lifting up to 50 lbs.

Work Environment

The work environment is fast-paced and primarily centered in busy manufacturing areas, with minimal time spent in an office setting. This position is an on-site position (not remote).