Technical Advisor I - Implants (Monday to Friday 8:00am to 5:00pm)
Glidewell Dental
Summary
RDA, DA, or CDT certifications preferred.
Job description
Essential Functions
- Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
- Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in computer system.
- Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
- Complies with customer service policies and procedures and call center operational standards.
- Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
- Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
- Ensures customer retention and satisfaction.
- Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
- Makes outbound calls on cases that need assistance.
- Maintains a day to day professional relationship with dental technicians and managers.
- Follows-up on specific requests made by doctors on particular cases.
- Seeks advice and input from the manager when needed.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience
- High school diploma or equivalent.
- Dental Implant experience - preferred
- Minimum two (2) years of ACD experience and/or two (2) years of customer service experience or two (2) years in dental background.
Special Requirements/Certification
RDA, DA, or CDT certifications preferred.
Communication Skills
Must possess proficient English skills, both written and verbal.
Requirements
- High school diploma or equivalent
- Minimum two (2) years of ACD experience and/or two (2) years of customer service experience or two (2) years in dental background
- Proficient English skills, both written and verbal
- Dental Implant experience preferred
- RDA, DA, or CDT certifications preferred
Benefits
- Monthly bonus up to $900
Company overview
Glidewell Dental, founded in 1970 and headquartered in Irvine, California, is America's largest digital dental laboratory and a leading medical device manufacturer in the dental industry. The company operates as a vertically integrated organization with over 1,000,000 square feet of manufacturing space in Southern California and employs between 1,001-5,000 professionals globally. Glidewell's mission focuses on driving down restorative costs and expanding patient access to affordable dentistry through innovative dental technologies and comprehensive laboratory services. The company specializes in a wide range of dental products including BruxZir solid zirconia restorations, dental implants, clear aligners, removable dentures, and digital dentistry solutions. As a privately owned company, Glidewell reinvests approximately 15% of its revenue into research and development, enabling continuous innovation in CAD/CAM processes, 3D printing, AI-powered manufacturing, and digital workflow integration. The company maintains a strong commitment to dental education through its Glidewell Study Club, online CE courses, and comprehensive clinical support programs, positioning itself as both a manufacturing leader and educational resource for dental professionals worldwide.