Technical Inside Sales Specialist

Summary

The Technical Inside Sales Specialist will generate revenue by soliciting and obtaining orders and developing accounts for the company's analytical product lines. This involves identifying new sales accounts and opportunities as well as maintaining and developing current accounts. The Technical Inside Sales Specialist will also participate in sales improvement initiatives.

Major Duties and Responsibilities

New Account Identification

• Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport with industry contacts, providing technical information and explanations, and preparing quotations.
• Identify and engage with new accounts by answering telephone, fax, and e-mail inquiries and verifying and entering information.
• Utilize customer relationship management software and other resources to identify new accounts, create new contact information, manage new business sales opportunities and map the account.
• Request quotes via customer service department.
• Meet assigned job metrics.

Current Account Development

• Develop accounts by checking customer's buying history, suggesting related and new items, and explaining technical features.
• Conduct ongoing customer needs analysis, research of customer requirements.
• Conduct regular customer review calls as per customer review procedure and follow up as necessary.
• Conduct post-sale follow up to measure product satisfaction.
• Maintain contact history in database.
• Maintain database fidelity.

Sales Support & Improvement

• Complete and maintain accurate sales forecasts, data gathering, and reports as requested by Manager.
• Responsible for sales improvement initiatives and other assigned action items.
• Other duties as assigned.
• Maintain regular and reliable attendance.
• Uphold and adhere to the Tosoh Bioscience culture and guiding principles.

Education

Bachelor's degree in chemistry, biology, biochemistry, chemical engineering, or related field.

Skills and Qualifications

• 1-3 years of scientific laboratory experience, with a strong interest in applying technical knowledge in an inside sales environment.
• A practical understanding of chromatography and the biopharmaceutical industry.
• Working knowledge of contact management, internet, email, spreadsheet, and word processing software.
• Strong understanding of the basic concepts involved in a sales process.
• Self-motivated and self-disciplined to execute the major duties and responsibilities of the position.
• Possess the ability to identify, establish, and maintain strong relationships with potential customers including scientists, senior management, and purchasing groups.
• Fluent English verbal and written communication skills.
• Excellent presentation skills.
• The ability to interact with colleagues and customers from multiple disciplines at all levels.
• The ability to get along with others and succeed in a team environment.

Physical Requirements

Ability to speak clearly over the telephone so that others can understand. Ability to visit and move around at customer sites. Ability to travel domestically, by both auto and air, up to 10% of the work year.