Technical Ops & Enablement Engineer

What you'll do

• Own the technical enablement lifecycle for work trials, contractors, hires, and departures. Provision everything someone needs on day one, and revoke all of it reliably when they leave.
• Identity and access. Administer Google Workspace, GitHub, Slack, AWS/GCP, VPN, internal systems, and SaaS accounts. Manage groups, permissions, and SSO/SCIM, and run periodic access reviews.
• Engineering SaaS. Manage seats, licenses, admin consoles, and renewals, and keep track of who needs what.
• Automation. Build workflows that take the manual toil out of common business processes so engineers can stay focused on building.
• Security and compliance. Enforce device policies, MFA, and least-privilege access. Run offboarding checks and access audits, and collect compliance evidence.
• Platform support. Own bug channels. Investigate issues, fix what you can, escalate to engineering with clear context when needed, and keep scientists updated until each issue is resolved.
• Enablement and training. Make sure every new bioengineer can confidently use the platform within their first week. Partner with engineering on training sessions and Q&As when features ship, run beta programs with early testers, and track adoption so product and engineering hear what's getting in scientists' way.
• Documentation and process. Keep feature documentation up to date and refine processes for efficient communication across a large team.

What you bring

• IT and systems experience. 2+ years in IT, systems administration, or IT/eng ops at a fast-moving tech company. Hands-on with Google Workspace admin, an MDM (Jamf, Kandji, or similar), and an identity provider with SSO/SCIM.
• AI Native. Understand how to automate systems with AI and when not to. Keep up to date on the frontier of possibility and improve our automations.
• Scripting and automation. Comfortable with Python, Bash, and similar, plus AI and workflow tools. If you've done a task twice, you're already thinking about automating it.
• Engineering fluency. Working knowledge of AWS/GCP IAM and GitHub org admin, and enough engineering ability to read code, reproduce a bug, and ship small fixes.
• Security mindset. You default to least privilege, can conduct strong access reviews, and have helped collect compliance evidence (SOC 2 or similar is a plus).
• Clear communicator. You write docs people actually read and can train non-engineers to use technical products.
• Bonus: scientific background. Experience in biology, bioinformatics, or a lab setting, or prior work in support or solutions engineering for a technical product.