Technical Product Repair Specialist
Laerdal Medical AS
Summary
The Technical Product Repair Specialist is a hands-on technical role focused on diagnosing and resolving product issues to ensure equipment performs safely and reliably. The Technical Product Repair Specialist will troubleshoot, repair, test, and maintain medical devices and simulation equipment. This position is ideal for someone who enjoys troubleshooting, working with technology, and using problem-solving skills to deliver quality results and a positive customer experience.
Job description
Position Overview
The Technical Product Repair Specialist is a hands-on technical role focused on diagnosing and resolving product issues to ensure equipment performs safely and reliably. The Technical Product Repair Specialist will troubleshoot, repair, test, and maintain medical devices and simulation equipment. This position is ideal for someone who enjoys troubleshooting, working with technology, and using problem-solving skills to deliver quality results and a positive customer experience.
Responsibilities
- Troubleshoot, repair, calibrate, and maintain medical devices and simulation equipment
- Diagnose hardware, software, and networking issues
- Test repaired products to ensure they meet quality and performance standards
- Support warranty and non-warranty repairs and assist with new product testing
- Communicate with customers regarding repair status, diagnostics, quotes, and shipping
- Accurately document and track repairs within the ERP system
- Maintain repair records and assist with inventory organization and cycle counts
Schedule
- Monday-Friday
- 7:00am-3:30pm
Requirements
- Minimum of 1-year experience in a technical support/computer repair environment
- 2-year technology degree and post school experience is preferred
- Computer networking experience/knowledge
- Strong computer literacy skills (Microsoft platform) with an emphasis on software knowledge, installations and use
- Strong customer service-oriented attitude along with excellent telephone presence
- Ability to lift, carry, and move equipment or packages up to 40–50 lbs
- Ability to stand for extended periods while performing repair tasks
- Ability to operate hand tools / power tools and testing equipment required for diagnostics, repair, and assembly
Benefits
- Generous PTO & Holidays
- Medical, Dental & Vision
- HSA & FSA Options
- 401(k) Matching & Profit Sharing
- Tuition Reimbursement
- Wellness Reimbursement
- Professional Development
- Pet Insurance
Company overview
Laerdal Medical AS is a global leader in healthcare education and resuscitation training solutions, headquartered in Stavanger, Norway. Founded as a privately held company, Laerdal operates in 26 countries with over 2,000 employees and generates annual revenues exceeding $500 million. The company specializes in developing and manufacturing medical simulation equipment, training manikins, and educational programs focused on improving patient safety and healthcare outcomes. Laerdal's core mission is to help save lives by empowering healthcare professionals through immersive technologies and evidence-based training solutions. Their product portfolio includes advanced CPR training systems, airway management devices, newborn resuscitation equipment, and comprehensive simulation platforms used by medical institutions, emergency services, and military organizations worldwide. The company is particularly renowned for its Resusci Anne manikins, which have become industry standards for CPR training globally. Laerdal combines cutting-edge technology with deep clinical expertise to create realistic training environments that enhance clinical competency and improve emergency response capabilities across healthcare systems.