Technical Project Manager

Your Role & Its Purpose

As a Technical Project Manager, you'll own research and development (R&D) deliverables for customer-facing projects, helping iA Unleash the Full Potential of Pharmacy. You'll partner with technical teams, the Project Management Office (PMO), Customer Support, Implementation, and other cross-functional stakeholders to ensure customer projects and support requests are received, prioritized within R&D, and delivered. From intake through completion, you'll manage deliverables and status across active work, represent R&D to the stakeholders relying on that work, and keep them informed of progress, timelines, and risks. You'll also establish and maintain the process for bringing new work into R&D, with clear criteria for assessing, sequencing, and escalating requests. Planning ahead is central to this role: you'll track upcoming projects and customer commitments and engage customer-facing partner teams well before key dates to identify timelines, deliverables, and risks early. The work is recurring, but project scope varies across multiple concurrent priorities.

How You'll Contribute

• Proactively track upcoming projects, customer commitments, and known milestones — partnering with PMO and other teams well ahead of key dates to surface timelines, deliverables, and risks before they become urgent
• Define, implement, and continuously operate an intake and triage process for this work, including clear criteria for prioritization, turnaround expectations, and escalation paths
• Represent R&D to the stakeholders, including external customers on occasion, and teams who generate this work, acting as the primary point of contact for status, timelines, and expectations
• Negotiate how and when incoming work is absorbed into the standard development cycle, working with the TPM and technical teams in balancing it against already-committed plans and capacity
• Own end-to-end delivery of accepted work items — tracking progress and completion, and proactively communicating status and managing expectations with stakeholders and leadership throughout
• Maintain a current, accurate view of all in-flight work in this category — its status, risk, and owner — and provide regular reporting to program and functional leadership
• Anticipate recurring or upcoming demand where possible, and proactively negotiate capacity or sequencing ahead of known future events
• Build trust and influence across engineering, product, and business stakeholders to gain alignment on prioritization and turnaround expectations without formal authority
• Identify patterns across recurring work and drive process improvements that reduce volume, variability, or disruption over time
• Define and monitor intake SLAs and other performance metrics for this workstream, and use them to guide prioritization and continuous improvement
• Exercise sound judgment and escalate appropriately when incoming work introduces risk to already-committed plans
• Apply AI tools to streamline day-to-day work such as status reporting, documentation, and triage where appropriate

What You Bring to the Table

• 5+ years managing recurring, ad hoc, or demand-driven work in a fast-paced technology environment
• Demonstrated experience establishing new intake, triage, or demand-management processes from the ground up in an ambiguous or unstructured environment
• Experience acting as a single point of accountability for delivery and status across multiple concurrent projects or workstreams
• Proven ability to lead without formal authority, building trust and alignment across cross-functional stakeholders
• Strong organizational and prioritization skills, with experience managing many concurrent, competing, and variable-priority items at once
• Excellent written and verbal communication skills, including experience communicating status and managing expectations with business and customer-facing stakeholders
• Comfortable partnering with technical teams to understand feasibility, dependencies, and risk, without requiring deep hands-on technical expertise
• BA/BS or equivalent experience required
• High degree of independence, ownership, and follow-through; comfortable operating with limited direction

Even Better If You Bring

• Experience in demand management, intake management, or portfolio/PMO functions
• Experience defining and monitoring intake SLAs, escalation paths, or similar operational performance metrics
• PMP, PMI-ACP, or CSM certification
• Experience with case/issue tracking or work-intake tools
• Familiarity with Azure DevOps or equivalent software program management tools
• Demonstrated ability to design lightweight, scalable intake and triage processes