Summary

As a key member of the Customer Applications team, you will play a vital role in advancing our chromatography solutions, specifically focusing on Affinity / Protein A chromatography. You will leverage your expertise in downstream technologies to collaborate with commercial partners and drive the adoption of our innovative technologies. Your strategic insights will be essential in developing initiatives that enhance chromatography sales within your designated region. By working closely with Process Development Scientists, you will ensure a seamless customer experience, particularly for those testing and trialing our products. Your understanding of market dynamics and customer needs will enable you to identify strategic opportunities for growth. You will engage with customers both in person and virtually, presenting our expertise while addressing their specific needs. Your contributions will extend to planning and executing regional action plans alongside Field Marketing and Commercial teams. Additionally, you will act as a liaison, sharing customer feedback with leadership to shape our strategies and product offerings. Must be Midwest or Northwest. Preference on Midwest.

Job description

Your Role

As a key member of the Customer Applications team, you will play a vital role in advancing our chromatography solutions, specifically focusing on Affinity / Protein A chromatography. You will leverage your expertise in downstream technologies to collaborate with commercial partners and drive the adoption of our innovative technologies. Your strategic insights will be essential in developing initiatives that enhance chromatography sales within your designated region. By working closely with Process Development Scientists, you will ensure a seamless customer experience, particularly for those testing and trialing our products. Your understanding of market dynamics and customer needs will enable you to identify strategic opportunities for growth. You will engage with customers both in person and virtually, presenting our expertise while addressing their specific needs. Your contributions will extend to planning and executing regional action plans alongside Field Marketing and Commercial teams. Additionally, you will act as a liaison, sharing customer feedback with leadership to shape our strategies and product offerings. Must be Midwest or Northwest. Preference on Midwest.

Your responsibilities

Collaborate with commercial partners to drive the adoption of chromatography technologies
Develop and implement initiatives to enhance chromatography sales in your region
Partner with Process Development Scientists to ensure a seamless customer experience
Assist Field Marketing and Commercial teams in planning and executing regional action plans
Identify strategic opportunities for market share growth based on customer insights and market dynamics
Present technical expertise to customers through both face-to-face and virtual interactions
Prepare and validate information required for prioritizing customer projects
Act as an ambassador for collaborative mindset, supporting the broader product range where applicable

Who You Are

Minimum Qualifications

Bachelor's degree in Life Sciences, Biotechnology, Chemical Engineering, or a related field; a Master's or PhD is preferred
Over 5 years of relevant technical experience in the life sciences industry, from prospecting to closure
20-30% travel
Well-versed in downstream processing and specifically in chromatography, with experience in biological production, including monoclonal antibodies
Strong project management skills, adept at managing complex projects with stakeholders
Fluent in English and ideally in the local language relevant to your market

Preferred Qualifications

Customer-focused mindset, coupled with digital agility and proactive, action-oriented behavior
10 years of experience in chromatography
Excellent communication skills, both verbal and written, enabling you to build strategic relationships effectively

Requirements

Bachelor's degree in Life Sciences, Biotechnology, Chemical Engineering, or a related field
Over 5 years of relevant technical experience in the life sciences industry, from prospecting to closure
Well-versed in downstream processing and specifically in chromatography
Experience in biological production, including monoclonal antibodies
Strong project management skills
Fluent in English
20-30% travel
Must be located in Midwest or Northwest (preference Midwest)

Benefits

Health Insurance
Paid Time Off (PTO)
Retirement Contributions
Sales/Performance Bonuses

Company overview

Merck Healthcare KGaA is the healthcare business sector of the Merck Group, a German multinational science and technology company headquartered in Darmstadt. Founded in 1668, Merck is the world's oldest operating pharmaceutical and chemical company. The Healthcare division focuses on developing innovative therapies across multiple therapeutic areas including oncology, neurology & immunology, fertility, and cardiovascular, metabolic, and endocrinological disorders. With approximately 62,557 employees globally, Merck Healthcare operates in more than 65 countries and generated 40% of the Group's sales in 2024. The company's oncology portfolio includes blockbuster products like Erbitux (cetuximab) for colorectal and head and neck cancers, Bavencio (avelumab) for urothelial carcinoma, and Tepmetko (tepotinib) for MET-altered cancers. In neurology, Mavenclad (cladribine) has achieved blockbuster status for treating relapsing multiple sclerosis, while the fertility division has helped bring over 6 million babies into the world through products like Gonal-f. Merck Healthcare combines a strong established business with specialty innovation, delivering a diversified portfolio of therapies to millions of patients worldwide.