Technical Service Engineer (North America)
Vitrolife Group
Summary
Vitrolife Group is seeking an experienced Technical Service Engineer based in the Northeastern United States, preferably Pennsylvania, to join our team. In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of advanced fertility laboratory equipment while providing exceptional technical support to customers throughout North America. You will serve as a trusted technical partner, ensuring equipment performance, reliability, and customer satisfaction. This is a full-time position with nights and weekends available for on call rotation with the other service team members.
Job description
Key Responsibilities
- Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems
- Install capital equipment at customer sites according to specifications
- Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite
- Provide timely and professional technical support to customers and internal teams
- Document service activities and maintain accurate records
- Collaborate with cross-functional teams to resolve complex technical issues
- Maintain a high level of customer satisfaction through proactive communication
- Travel extensively (minimum 80%) to support installations, service calls, and training
Qualifications
Education: Minimum: Associate degree in a technical or engineering program. Preferred: Bachelor's degree in engineering or related field.
Experience: Minimum: 1–2 years in a technical or engineering role. Preferred: 4–8 years in technical service, engineering, or equipment repair.
Technical Repair Experience: Hands-on experience with hardware assembly and software configuration. Familiarity with IT troubleshooting, networking, and system integration. Experience in electronic or pneumatic systems preferred.
Knowledge, Skills, and Abilities
- Strong understanding of electromechanical systems, including pnemation
- Advanced PC knowledge: hardware assembly, software setup, and networking
- Skilled in diagnosing and resolving technical issues across IT and lab equipment
- Professional appearance and communication in customer-facing settings
- Organized, logical, and detail-oriented approach to problem-solving
- Ability to follow protocols and ask clarifying questions when needed
- Comfortable working independently and managing extensive travel schedules
Requirements
- Minimum: Associate degree in a technical or engineering program
- Preferred: Bachelor's degree in engineering or related field
- Minimum: 1–2 years in a technical or engineering role
- Preferred: 4–8 years in technical service, engineering, or equipment repair
- Hands-on experience with hardware assembly and software configuration
- Familiarity with IT troubleshooting, networking, and system integration
- Experience in electronic or pneumatic systems preferred
- Strong understanding of electromechanical systems, including pnemation
- Advanced PC knowledge: hardware assembly, software setup, and networking
- Skilled in diagnosing and resolving technical issues across IT and lab equipment
- Professional appearance and communication in customer-facing settings
- Organized, logical, and detail-oriented approach to problem-solving
- Ability to follow protocols and ask clarifying questions when needed
- Comfortable working independently and managing extensive travel schedules
- Travel extensively (minimum 80%)
Benefits
- Paid Time Off
- 10 Paid Holidays
- 401(k) Matching
- Medical, Dental & Vision
- IVF Coverage
- GAP Insurance
- Life and AD&D Coverage
- Short-Term Disability
- Long-Term Disability
- AFLAC Supplemental Policies
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
Company overview
Vitrolife Group is a world-leading global provider of medical devices and genetic testing solutions dedicated to the reproductive health market since 1994. Headquartered in Gothenburg, Sweden, the company has grown through strategic product development, groundbreaking research, consistent quality control, and acquisitions of innovative companies in the fertility industry. The group operates through three main business areas: Consumables (including IVF media, labware, and cryopreservation devices), Technologies (featuring time-lapse systems, laser technology, and witnessing systems), and Genetics (offering comprehensive genetic testing services through its Igenomix division). With approximately 1,120 employees and a presence in over 125 countries, Vitrolife Group serves primarily IVF clinics worldwide, providing integrated solutions that cover the entire reproductive health journey. The company's mission is to enable people to fulfill their dream of having a healthy baby by delivering premium quality products and services that ensure consistent performance, workflow efficiency, and guaranteed quality for both healthcare providers and patients.