Technical Service & Logistics Specialist (Medical Devices)
Dormotech
Summary
We're looking for a hands-on, service-minded technician to run our US service lab. You'll own the full return-and-repair cycle: receiving devices from customers, diagnosing and fixing them, testing them, and getting them back into circulation through our US warehouse.
Job description
About the Role
We're looking for a hands-on, service-minded technician to run our US service lab. You'll own the full return-and-repair cycle: receiving devices from customers, diagnosing and fixing them, testing them, and getting them back into circulation through our US warehouse.
You'll be our on-the-ground technical presence in the US, working closely with the US Support team and with the Engineering and Manufacturing teams in Israel.
Service & Customer Support
- Act as the technical point of contact for device returns, working with US Support to resolve customer issues quickly.
- Help Support troubleshoot device issues remotely before a return is needed.
- Track each case from receipt to return and keep customers and internal teams updated.
Logistics & Operations
- Manage receiving, inspection, and logging of returned devices.
- Maintain inventory of devices, spare parts, and consumables.
- Pack and ship devices and kits, and coordinate with our US warehouse and carriers.
- Keep the lab organized and running day to day.
Technical
- Diagnose, repair, and test devices, including component replacement and basic soldering.
- Document repairs and test results, and share field findings with Engineering in Israel.
Nice to Have
- Experience with medical devices or wearables.
- Customer-facing technical support experience.
- Familiarity with Bluetooth/BLE or firmware programming tools.
Requirements
- Hands-on experience in repair, assembly, or technical service
- Experience with shipping, receiving, or inventory management
- Organized, detail-oriented, and able to work independently
- Clear communicator, comfortable working with remote teams across time zones
- Experience with medical devices or wearables (preferred)
- Customer-facing technical support experience (preferred)
- Familiarity with Bluetooth/BLE or firmware programming tools (preferred)
Company overview
Dormotech (DormoTech Medical Ltd.) is an Israeli health technology company revolutionizing sleep diagnostics through innovative, FDA-cleared medical devices. Headquartered in Afula, Israel, the company specializes in developing wireless, home-based polysomnography (PSG) solutions that bridge the gap between traditional sleep laboratories and home monitoring. Its flagship product, DormoVision X™, is an FDA-cleared, all-in-one home PSG platform that delivers clinical-grade sleep diagnostic data without the complexity and high overhead of conventional sleep labs. The device captures multiple physiological signals including EEG, EOG, EMG, airflow, respiratory effort, body position, snoring, heart rate, and SpO2, enabling comprehensive sleep disorder studies for patients aged six and older in both supervised and home environments. Dormotech's technology empowers healthcare providers to expand patient access, reduce diagnostic bottlenecks, and lower costs while maintaining clinical accuracy. The company is recognized as an AASM Sleep Medicine Disruptors Innovation Award winner, reflecting its commitment to transforming how sleep health is assessed and managed worldwide.