Technical Solution Manager, Pharma Segment
GenScript/ProBio
Summary
The Technical Solution Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Solution Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.
Job description
Job Scope
The Technical Solution Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Solution Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.
This position is fully remote, with occasional travel. This role can reside anywhere in the United States.
Key Responsibilities
- Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design
- Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary
- Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship
- Maintain close communication with customers as well as facilitate communication with technical support when necessary
- Collaborate with internal teams/departments to achieve sustainable growth
- Organize and provide training for internal sales and external distributors by delivering presentations or/and demos
Qualifications
- The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics or those with a Master of Science degree with relevant industry experience will be considered.
- Exceptional verbal and written communication and presentation skills
- Must be customer-centered and proactive/action-oriented
- Excellent analytical skills & problem solving skills, able to grasp new concepts quickly
- Strong organization skills with great attention to detail
- Enjoy working in a fast-paced and team-oriented environment
Requirements
- PhD in a relevant life science discipline (cell biology, immunology, molecular biology, peptide therapeutics) or Master of Science with relevant industry experience
- Exceptional verbal and written communication and presentation skills
- Must be customer-centered and proactive/action-oriented
- Excellent analytical and problem solving skills
- Strong organization skills with great attention to detail
- Enjoy working in a fast-paced and team-oriented environment
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Parental Leave
- Paid Time Off
- Floating Holidays
- Company Holidays
- Flexible Spending Account
- Health Savings Account
- Life & AD&D Insurance
- Short & Long-Term Disability
- Legal Assistance
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Commuter Benefits
- Well-being Initiatives
- Peer-to-Peer Recognition
Company overview
GenScript ProBio is a global contract development and manufacturing organization (CDMO) specializing in advanced therapies, operating as a subsidiary of GenScript Biotech Corporation. Founded in 2020 and headquartered in Pennington, New Jersey, the company provides end-to-end CDMO services from drug discovery to commercialization, with a particular focus on cell and gene therapies, biologics, and recombinant protein drugs. ProBio's comprehensive service portfolio includes plasmid DNA manufacturing, viral vector production (AAV and lentiviral platforms), antibody discovery, mRNA vaccines, and antibody-drug conjugates. The company operates state-of-the-art GMP facilities, including a flagship 128,000 sq ft Cell and Gene Therapy Center of Excellence in Hopewell, New Jersey, which supports clinical-stage development and manufacturing. With expertise spanning CGT, antibody development, and protein therapeutics, ProBio aims to accelerate drug development timelines for biopharmaceutical innovators through proactive strategies, professional solutions, and efficient processes. The company has supported over 135 IND programs globally and employs advanced technologies to streamline therapeutic development from concept to clinic.