Technical Solutions Specialist – Food Safety (Microbiology & Chemistry)

What You'll Do

• Build strong customer relationships and understand their unique applications, workflows, and technical needs.
• Provide technical guidance and troubleshoot product and application challenges, from routine questions to complex investigations.
• Help customers confidently implement and use Neogen solutions to achieve their food safety and quality objectives.
• Provide practical recommendations that help customers get the most value from our solutions.
• Deliver engaging, tailored technical training and educational sessions, both virtually and on-site.
• Support customers as they implement new solutions, develop their technical capabilities, and optimize their testing processes.
• Share technical knowledge with Sales and other internal teams to strengthen their understanding of our products and applications.
• Represent Neogen as a technical resource at customer meetings, industry events, workshops, and trade shows.
• Partner with Sales throughout the customer journey, providing technical expertise that supports customer needs and the successful adoption of Neogen solutions.
• Collaborate with Marketing, Research and Development, Regulatory, Quality, and other teams to address challenges and improve the customer experience.
• Bring the voice of the customer into the organization by sharing field observations, emerging needs, recurring challenges, and opportunities for improvement.
• Contribute technical insights that support product development, new solution launches, and continuous improvement.
• Stay current on food safety applications, industry developments, regulatory considerations, and Neogen's evolving portfolio.
• Share knowledge and best practices with colleagues to strengthen technical capabilities across the team.
• Identify opportunities to improve technical processes, customer education, and how we deliver support.

What You'll Bring

• A bachelor's degree in a scientific discipline.
• Five years of relevant experience in food safety, food microbiology, food quality assurance, laboratory applications, or a related field.
• A strong technical foundation and the ability to apply scientific knowledge to real-world customer challenges.
• Excellent communication skills and the ability to explain technical concepts clearly to different audiences, ideally in both English and Spanish.
• A customer-focused mindset, with the ability to build trust, ask thoughtful questions, and develop practical solutions.
• Strong problem-solving skills, sound judgment, and the ability to collaborate across teams.
• Curiosity and a willingness to learn across different products, technologies, and applications.
• The ability to work independently while contributing to a collaborative team environment.
• Must reside in California.

Work Environment and Travel

This is a fully remote position requiring candidates to reside in California. The Technical Solutions Specialist will support customers throughout the assigned California region. Travel of up to 50% within the assigned region is required, with occasional travel outside the region to support broader team and customer needs.