Technical Support Representative & Custom Account Project Associate - ONSITE
Danaher Corporation
Summary
The Technical Support Representative & Custom Account Project Associate serves as the primary liaison between customers and internal teams for custom cell culture products and services. This role combines project management, technical support, and customer relationship management to ensure successful delivery of custom media, serum, and processed liquid products while providing scientific and technical guidance throughout the customer journey.
Job description
What you will do:
- Provide technical support and scientific guidance to customers and internal teams by answering product inquiries, assisting with product selection, troubleshooting performance concerns, and resolving technical issues.
- Analyze customer feedback, technical support activities, and project data to identify trends, drive continuous improvement initiatives, enhance customer satisfaction, and support business growth objectives.
- Serve as the primary customer contact for custom cell culture product projects, managing timelines, communications, approvals, and cross-functional coordination from project initiation through delivery.
- Develop, maintain, and manage custom product specifications, customer approval packages, technical documentation, and change control requirements while ensuring compliance with quality and regulatory standards.
- Coordinate and facilitate customer meetings, audits, training sessions, and technical investigations, while effectively communicating project status, technical findings, and recommended solutions.
Who you are:
- Bachelor's degree in Life Sciences, Biology, Biotechnology, Chemistry, Business, or a related field.
- 2+ years of experience in project management, customer support, technical support, scientific support, or a related customer-facing role.
- Strong understanding of customer service principles and project coordination.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and deadlines simultaneously.
It would be a plus if you also possess previous experience in:
- Advanced degree (Master's) in a scientific discipline.
- Experience in cell culture, bioprocessing, biotechnology, biopharmaceutical manufacturing, or life sciences.
- Experience conducting technical investigations and problem-solving activities.
Requirements
- Bachelor's degree in Life Sciences, Biology, Biotechnology, Chemistry, Business, or a related field.
- 2+ years of experience in project management, customer support, technical support, scientific support, or a related customer-facing role.
- Strong understanding of customer service principles and project coordination.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and deadlines simultaneously.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.