Technical Support Representative - ONSITE
Danaher Corporation
Summary
Working a shift starting at 7:00 AM PT, the Technical Support Representative for Radiometer is responsible for providing technical support to customers and internal teams via phone, email and other electronic channels by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment and related software.
Job description
This position reports to the Technical Support Manager, is part of the Customer Support team, and will be ONSITE at our facility located in Brea, CA.
This is NOT an IT position.
In this role, you will have the opportunity to:
- Provide client support and technical issue resolution to customers, and primarily field service and sales associates via phone, e-mail and other electronic medium.
- Configuration of client's equipment to provide reporting and interface functions. Also configure equipment software to connect to other Radiometer applications and equipment.
- Identify, correct and document operational issues in Radiometer products used in client systems.
The essential requirements of the job include:
- Associates degree in computer or electronic engineering from college or technical school; Bachelors degree preferred.
- At least 1 year experience reading, analyzing, and interpreting general, technical procedures, schematics or governmental regulations; accurately writing reports and standard operating procedures (SOPs); efficiently presenting information and responding to questions from management and customers.
- At least 1 year of hands-on experience with hardware and software issues. Proficient Microsoft Office skills (Word, Excel, Outlook), iOS/OS skills, and internet skills; database and customer relationship management (CRM) clients; File transfer protocol (FTP) clients.
Physical/Environment Requirements:
- Ability to regularly lift, move, slide, raise and/or place up to 40 lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
Requirements
- Associates degree in computer or electronic engineering from college or technical school; Bachelors degree preferred.
- At least 1 year experience reading, analyzing, and interpreting general, technical procedures, schematics or governmental regulations; accurately writing reports and standard operating procedures (SOPs); efficiently presenting information and responding to questions from management and customers.
- At least 1 year of hands-on experience with hardware and software issues.
- Proficient Microsoft Office skills (Word, Excel, Outlook), iOS/OS skills, and internet skills; database and customer relationship management (CRM) clients; File transfer protocol (FTP) clients.
- Ability to regularly lift, move, slide, raise and/or place up to 40 lbs.
- Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.