Technical Support Specialist - On Site, Not IT Work
Harmar Mobility LLC
Summary
This is a customer support focused role that provides technical support to external dealers, distributors and end users for Harmar products. This includes phone support and training classes regarding product repair and service issues. Participation with new product development teams to ensure serviceability concerns are considered in the product development process. Provides advanced technical support and training programs to external dealers, distributors, and end users. This position may require travel to provide additional support in the field on a limited basis.
Job description
Requirements
- 2+ years of previous work-related experience in customer/field service.
- Experience with electro-mechanical technology for purpose of troubleshooting dealer and end-user issues.
- Exceptional verbal and written communication skills
- Ability to manage and prioritize multiple projects.
- Detail oriented and thorough in completing work tasks
- Entry level Basic Troubleshooting.
- Parts replacement orders.
- Understanding power flow and lift function.
- Understand all outside lift installations.
- Understand inside lift basic installs.
- Understand basic hybrid lift installs.
- Create sales orders and return material authorizations on repair parts
- Does basic ordering and basic troubleshooting
- Ability to read and understand schematics
- Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Requirements
- 2+ years of previous work-related experience in customer/field service
- Experience with electro-mechanical technology for troubleshooting dealer and end-user issues
- Exceptional verbal and written communication skills
- Ability to manage and prioritize multiple projects
- Detail oriented and thorough in completing work tasks
- Entry level basic troubleshooting
- Parts replacement orders
- Understanding power flow and lift function
- Understand all outside lift installations
- Understand inside lift basic installs
- Understand basic hybrid lift installs
- Create sales orders and return material authorizations on repair parts
- Basic ordering and basic troubleshooting
- Ability to read and understand schematics
- Knowledge of principles and processes for providing customer service and/or technical support
Company overview
Harmar Mobility LLC is a leading U.S.-based manufacturer specializing in mobility and accessibility solutions designed to assist individuals with limited mobility, including seniors, veterans, and people with disabilities. Founded in 1998 and headquartered in Sarasota, Florida, the company operates with the mission "We Lift Lives," focusing on creating products that enable independence and improve quality of life. Harmar's comprehensive product portfolio includes stairlifts (both straight and curved), vehicle lifts for scooters, power chairs, and wheelchairs, residential elevators, vertical platform lifts, incline platform lifts, ramps, and other home accessibility equipment. The company has sold over 500,000 lifts and maintains a strong dealer network across North America. Harmar is recognized as a Great Place to Work Certified company for five consecutive years (2021-2025), reflecting its commitment to employee satisfaction and positive workplace culture. The company designs and assembles all products in the United States, emphasizing safety, reliability, and extensive testing that exceeds industry standards.