Technical Trainer I
Mass General Brigham
Summary
Primary responsibility for instructor-led and virtual instructor-led delivery and maintenance of Digital/technical training programs for new hire staff. Work closely with the department to identify training needs, develop training materials, and deliver training to healthcare employees at all levels.
Job description
Job Summary
Primary responsibility for instructor-led and virtual instructor-led delivery and maintenance of Digital/technical training programs for new hire staff. Work closely with the department to identify training needs, develop training materials, and deliver training to healthcare employees at all levels.
Essential Functions
- Delivers instruction in the use of software and other technologies.
- Prepares lesson plans, including methods, materials, and documentation to be presented in class.
- Assesses the users' training needs and proposes solutions for a diverse training population.
- Design and administer user proficiency assessments.
- Provide coaching to individual users as assigned.
- Maintain knowledge and proficiency through relevant educational forums.
- Participate in the design, development, implementation, and evaluation of training programs.
- Provide input into the development of training curriculum.
Qualifications
Education: Bachelor's Degree in Adult & Continuing Education or Computer Science preferred. Equivalent experience may be accepted in lieu of a degree.
Experience: 2+ years of experience in adult education and/or curriculum design required.
Knowledge, Skills and Abilities
- Demonstrated ability to learn new application software and systems.
- Strong organization, planning, presentation, and facilitation skills.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Ability to adapt to different learning styles and needs.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.
Working Schedule
1-5 days at one of 5 sites. Generally, trainers are on site training 2-3 days a week.
Requirements
- Bachelor's Degree in Adult & Continuing Education or Computer Science preferred; equivalent experience may be accepted in lieu of a degree
- 2+ years of experience in adult education and/or curriculum design required
- Demonstrated ability to learn new application software and systems
- Strong organization, planning, presentation, and facilitation skills
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff
- Ability to adapt to different learning styles and needs
- Knowledge of Microsoft Office 365 and other popular office productivity solutions
Benefits
- Health Insurance
- Career Advancement Opportunities
- Bonuses
- Recognition Programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.