Technical Writer
BD
Summary
We are looking for a Technical Writer to join our global technical documentation team within BD's Pharmacy Automation business, supporting automated pharmacy systems and related software solutions.
Job description
About the role
As a Technical Writer, you will apply your expertise to help BD advance the world of health. In this position, you will add value by developing customer-facing and internal product documentation that enhances product usability, clearly communicates design intent, improves the customer experience, and complies with BD style guidelines and applicable regulatory requirements.
Key responsibilities will include
- Develop product documentation for suites of BD products, including hardware and software user guides, installation guides, communication/service bulletins, service manuals, and release notes.
- Review product data, requirements, specifications, drawings, part lists, and prototypes to develop customer-facing and internal-facing product documentation.
- Ensure accuracy, clarity, appropriateness, and consistency of documents.
- Build illustrations, flow charts, diagrams, line art, in addition to product photos for both quality and technical documentation.
- Collaborate with quality, regulatory, marketing managers, engineers, and other subject matter experts to determine type of content and level of detail to be used in product documentation especially instructions for use (IFUs) and to suggest changes to enhance a document's readability, clarity, conciseness, and style.
- Adhere to established templates and guidelines for developing product documentation.
- Follow the product documentation review process and prepare documents for final production and release.
About you
- Ability to balance multiple projects with excellent follow-up and project management skills.
- Familiarity with electro-mechanical concepts and software application usage.
- Experience with SolidWorks Composer, XML-based content management systems (CMSs), and content delivery portals is considered an advantage.
- Initial professional experience with AI tools.
- Strong technical aptitude and spatial reasoning skills.
Education and experience required
- Bachelor's degree in English, Journalism, Communications, or other liberal arts degree.
- Experience working in a regulated industry, such as pharmaceuticals or medical devices, with a background in supporting compliance with regulatory requirements.
- Three or more years writing and editing hardware/software user guides (print and online) and other technical product documentation.
- Ability to effectively manage and deliver prioritized tasks.
- Ability to demonstrate a high level of initiative to gather information for developing documentation.
- Ability to work independently with minimal supervision.
- Effective at thinking independently and solving problems with product core team members.
Requirements
- Bachelor's degree in English, Journalism, Communications, or other liberal arts degree
- Experience working in a regulated industry, such as pharmaceuticals or medical devices
- Background in supporting compliance with regulatory requirements
- Three or more years writing and editing hardware/software user guides (print and online) and other technical product documentation
- Ability to effectively manage and deliver prioritized tasks
- Ability to demonstrate a high level of initiative to gather information for developing documentation
- Ability to work independently with minimal supervision
- Effective at thinking independently and solving problems with product core team members
- Ability to balance multiple projects with excellent follow-up and project management skills
- Familiarity with electro-mechanical concepts and software application usage
- Strong technical aptitude and spatial reasoning skills
Benefits
- Base Pay Range $95,900 - $153,400
- Incentives
- 4 days in-office per week
- COVID-19 vaccination requirement
Company overview
BD (Becton, Dickinson and Company) is one of the world's largest global medical technology companies, founded in 1897 and headquartered in Franklin Lakes, New Jersey. As a Fortune 500 company, BD specializes in developing, manufacturing, and selling medical devices, instrument systems, and reagents across three primary segments: BD Medical, BD Life Sciences, and BD Interventional. The company's extensive product portfolio includes medical equipment such as syringes, needles, infusion systems, diagnostic instruments, flow cytometers, and surgical devices. With over 70,000 employees worldwide and operations in virtually every country, BD focuses on advancing healthcare through innovations in medical discovery, diagnostics, and care delivery. The company has a rich history of pioneering medical technologies, including the first insulin injection device, the Vacutainer blood collection system, and numerous safety-engineered medical devices. BD's mission centers on improving clinical therapy for patients and enhancing clinical processes for healthcare providers while addressing global health challenges through strategic partnerships and continuous innovation.