Technician I, GxP Software Support
Biolog
Summary
The Technician I, GxP Software Support will support the end users of various GMP systems by maintaining master data, providing training, supporting end users, and end users accounts, while ensuring compliance. This position is to be a technical liaison between the business needs of GMP software system users and the Data Integrity department. This position requires functional knowledge of a QC Laboratory, regulations including GAMP and cGMP, and interacts with multiple technical and non-technical personnel.
Job description
Position Summary
The Technician I, GxP Software Support will support the end users of various GMP systems by maintaining master data, providing training, supporting end users, and end users accounts, while ensuring compliance. This position is to be a technical liaison between the business needs of GMP software system users and the Data Integrity department. This position requires functional knowledge of a QC Laboratory, regulations including GAMP and cGMP, and interacts with multiple technical and non-technical personnel.
This is an onsite position in our Boca Raton, FL site.
Essential Functions and Responsibilities
- Supports and maintains software for the Laboratory IT Systems including, but not limited to, LabVantage LIMS, Empower 3, SoftExpert, MES, Kneat, and LabX.
- Supports end users in the QC/AD/PD Laboratory and manufacturing areas by responding to tier 1 help desk tickets for all cGMP applications, including onsite troubleshooting of issues encountered within software.
- Provide end user support and training for various IT systems.
- Manage user accounts and security roles for IT systems.
- Provide data for analysis utilizing available data and reporting tools.
- Responds and resolves system user inquiries.
- Responds to both help desk tickets and direct communication with end users to resolve issues with cGMP applications within the BioCenter and Manufacturing user base.
- Develops and maintains Software Standard Operating Procedures.
- Partner with quality control, quality assurance, analytical and process development, IT, facilities and plant operations staff on a regular basis to understand software related requirements and business processes. Analyze and identify enhancements to the current system functionality to improve practices and achieve efficiency.
Experience Requirements
Education Requirements: Bachelor's degree in computer sciences, biological sciences, or related discipline preferred or equivalent experience.
Experience Requirements: One to three years' experience in information systems and/or a laboratory/facilities setting related to information systems. Basic system administration of cGMP applications. Knowledge of industry regulations (such as GAMP, cGMP, cGLP, GDP, etc.) is required. Direct experience working in a laboratory a plus.
Requirements
- Bachelor's degree in computer sciences, biological sciences, or related discipline preferred or equivalent experience
- One to three years' experience in information systems and/or a laboratory/facilities setting related to information systems
- Basic system administration of cGMP applications
- Knowledge of industry regulations such as GAMP, cGMP, cGLP, GDP
- Direct experience working in a laboratory a plus
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Life Insurance
- Pet Insurance
- Company-Paid STD & LTD
- Paid Holidays
- 3 Weeks PTO
- Tuition Assistance
- Free Tri-Rail Shuttle
Company overview
Biolog, Inc. is a privately held biotechnology company founded in 1984 and headquartered in Hayward, California. The company specializes in microbial phenotypic characterization and polyphasic identification technologies, providing comprehensive solutions for cellular analysis across research, bioprocess, sustainable agriculture, and diagnostic markets. Biolog's patented technology platform simplifies cell identification and characterization through innovative instrumentation, test panels, and critical software. Their product portfolio includes the Odin system for automated phenotyping, ID Station for microbial identification, anaerobic chambers for oxygen-free work environments, and a wide range of Phenotype MicroArrays for metabolic profiling of microbial and mammalian cells. The company also operates Biolog Lab Services, offering ISO-certified microbial testing, foodborne pathogen detection, and polyphasic identification services from their Newark, Delaware facility. With over 6,600 publications citing their technology and nearly 40 years of experience, Biolog serves customers worldwide through direct sales in the US, Germany, and Austria, complemented by global distribution channels. The company has received significant funding from investors including BroadOak Capital and Research Corporation Technologies, supporting its continued innovation in functional cellular insights.