Technician II, Utility Command Center

Here's What You'll Do

• Monitor and operate Global Command Center systems, including Building Management Systems (BMS) and other facility monitoring platforms supporting critical utility operations.
• Respond to, investigate, and coordinate alarm events using BMS, Insight, PI, MelRok, and other site monitoring applications.
• Analyze trends, historical data, and system performance information to perform initial troubleshooting and support timely issue resolution.
• Evaluate alarm relationships, equipment dependencies, and potential operational impacts to determine the appropriate response and escalation pathway.
• Coordinate cross-functional response activities during facility and utility events, providing stakeholders with accurate, timely, and technically relevant communication.
• Maintain detailed and accurate operational records, including shift pass-downs, alarm logs, call documentation, rounds documentation, and event reports.
• Perform routine operational activities spanning system monitoring, utility equipment investigations, preventive maintenance support, gas management activities, pH neutralization system operations, and facility rounds.
• Ensure activities comply with applicable GxP, GMP, GDP, environmental health and safety requirements, site procedures, and Moderna standards.
• Independently manage routine and moderately complex operational events while exercising sound technical and operational judgment.
• Apply working knowledge of site utility systems, critical infrastructure, equipment relationships, and associated operational risks to help maintain reliable facility performance.
• Serve as a technical resource for less experienced team members through knowledge sharing, coaching, and peer support, while remaining an individual contributor.
• Maintain strong data integrity and documentation practices in accordance with regulatory requirements and company standards.
• Support continuous improvement initiatives designed to strengthen operational efficiency, system reliability, and alarm management effectiveness.
• Look for opportunities to use digital capabilities, including Generative AI tools where appropriate, to accelerate learning, enhance technical investigation, improve knowledge access, and support more efficient operational decision-making while maintaining required data integrity and compliance controls.
• Perform additional duties as assigned.

Here's What You'll Need (Basic Qualifications)

• AS degree or certificate in a science/technical field or a technical trade school
• 1-2+ years of experience supporting building management systems, facility operations, critical utilities, or related industrial environments.
• Experience monitoring and responding to facility or utility alarms within a regulated or mission-critical environment.
• Experience utilizing computerized maintenance management systems (CMMS) and facility monitoring platforms.

Specific Certifications or Training

• Building Management System (BMS) training or equivalent facility operations training preferred.
• GxP/GMP regulated environment experience preferred.

Knowledge, Skills, and Abilities

• Working knowledge of critical utility systems and facility operations.
• Strong troubleshooting and analytical skills with the ability to assess operational issues and determine appropriate escalation actions.
• Effective verbal and written communication skills with the ability to coordinate across multiple departments.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced operational environment.
• Demonstrated attention to detail and commitment to documentation accuracy and data integrity.
• Ability to work independently and collaboratively within a 24/7 operational environment.