Technician Remote Service
National Seating & Mobility
Summary
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Job description
Duties and Responsibilities / Essential Functions
- Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms.
- General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling.
- Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment.
- Schedule field support technicians when diagnostics cannot be completely evaluated remotely.
- Assists in completing work orders including verifying client information, entering equipment details and verifying eligibility for funding.
- Performs data entry of all pertinent information including scanning documentation received, filing documents and folders.
- Completes follow up phone calls efficiently and professionally.
- Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel.
- Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired.
- Completes Remote Service Technician standard training curriculums.
- Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience & Competencies
- Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices.
- Ability to work in a fast-paced environment and manage multiple priorities.
Requirements
- Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices
- Ability to work in a fast-paced environment and manage multiple priorities
Benefits
- 401(k)
- Company Paid Long Term Disability
- Tuition Reimbursement
Company overview
National Seating & Mobility (NSM) is a leading provider of comprehensive mobility solutions and complex rehabilitation technology, specializing in custom seating and mobility systems for individuals with severe physical challenges. Founded in 1992 and headquartered in Franklin, Tennessee, the company offers 360-degree Complete Mobility Solutions that include customizing wheelchairs, installing chair lifts, and repairing mobility equipment. NSM serves a diverse clientele including children with birth defects such as Cerebral Palsy, Muscular Dystrophy, and Spina Bifida, as well as teens, adults, and seniors challenged with severe trauma, disease, and skeletal disorders. The company operates with a nationwide network of experienced professionals including master Assistive Technology Professionals (ATPs), compliance specialists, and clinical experts who navigate complex insurance regulations and state/federal laws to ensure proper equipment funding and delivery. NSM's mission focuses on empowering clients with independence and self-reliance through personalized mobility solutions, while maintaining strong relationships with healthcare providers and referral sources across the United States.