Technology Systems Specialist
Sanford Health
Summary
Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field.
Job description
Summary
Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field.
Job Description
Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none.
- Consistent interaction with customers (team members, patients, families and other guests of Sanford)
- Troubleshoot company owned and personal devices
- Replace company owned devices when necessary
- Help customers with best practices and productivity tips
- Provide on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas
- Support technology devices or software packages unique to an individual or department's needs while maintaining Sanford technology standards
- Configure and maintain personal computers and related operating systems and applications
- Install and troubleshoot hardware and software standards across multiple departments and facilities
- Train and educate customers
- Build lasting relationships with customers and understand their situations, needs, work styles, challenges and satisfiers
- Diffuse stressful situations
Must possess strong problem solving and excellent communication skills. Must be knowledgeable and proficient in the latest mobile and end-user computing technologies. Must have a motivation to learn, an aptitude for acquiring new skills, and be personally accountable.
Qualifications
Associate's degree required, in lieu of education, leadership may consider 3 years of applicable experience in customer service and technology. 2 years experience in technical support or customer service preferred. Valid Driver's License required. Must maintain a good driving record.
Requirements
- Associate's degree required, or 3 years of applicable experience in customer service and technology in lieu of education
- 2 years experience in technical support or customer service preferred
- Valid Driver's License required
- Must maintain a good driving record
- Strong problem solving skills
- Excellent communication skills
- Knowledgeable and proficient in the latest mobile and end-user computing technologies
- Extensive working knowledge in configuration and maintenance of personal computers and related operating systems and applications
- General networking, unified communications, and technology systems support knowledge
Company overview
Sanford Health is one of the largest integrated healthcare delivery systems in the United States, operating as a nonprofit organization headquartered in Sioux Falls, South Dakota. Founded in 1894, the organization has grown into a comprehensive health system with 44 medical centers, 482 clinics, and more than 200 senior living facilities across 26 states and nine countries. Sanford Health provides a full spectrum of healthcare services including acute care hospitals, specialty clinics, senior care through the Good Samaritan Society, genomic medicine, global clinics, and the Sanford Health Plan insurance program. The system employs over 48,000 healthcare professionals including 1,400 physicians and delivers care through five Centers of Excellence: Cancer, Children's, Heart, Orthopedics/Sports Medicine, and Women's Health. Annually, Sanford Health handles approximately 5.3 million outpatient visits, 84,000 admissions, and 136,000 surgeries. The organization is also actively involved in medical research and education through partnerships with academic institutions, positioning itself as a regional healthcare leader in the Midwest with expanding international presence.