Telephone Operator FT McAllen
UHS
Summary
Answers incoming calls to the hospital switchboard promptly in a professional manner. Monitors and responds to hospital alarms systems according to procedures. Is knowledgeable of and able to respond calmly to emergency situations, alarms, and codes. Announces codes according to policies and procedures. Transfers to appropriate destination and performs overhead paging as needed.
Job description
Position Summary
Answers incoming calls to the hospital switchboard promptly in a professional manner. Monitors and responds to hospital alarms systems according to procedures. Is knowledgeable of and able to respond calmly to emergency situations, alarms, and codes. Announces codes according to policies and procedures. Transfers to appropriate destination and performs overhead paging as needed.
Qualifications
- Good verbal communication skills in English and Spanish required.
- Minimum of 2 years operator experience preferred.
- Communication and computer operation skills required.
- One to two years of medical/healthcare business office experience preferred.
- Excellent customer service skills required.
- Must demonstrate commitment and adherence to STHS's Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer.
Education / Licensure
- High School diploma, GED or Higher Education required.
- Complete the CPI training within 6 months of hire and maintain certification thereafter.
- BHC Only-Must obtain Satori Alternatives to Managing Aggression (SAMA) certification within 90 days of starting unit orientation. CPI is not required for BHC.
Requirements
- Good verbal communication skills in English and Spanish required.
- Communication and computer operation skills required.
- Excellent customer service skills required.
- High School diploma, GED or Higher Education required.
- Complete the CPI training within 6 months of hire and maintain certification thereafter.
- BHC Only-Must obtain Satori Alternatives to Managing Aggression (SAMA) certification within 90 days of starting unit orientation. CPI is not required for BHC.
- Minimum of 2 years operator experience preferred.
- One to two years of medical/healthcare business office experience preferred.
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.