Territory Sales Associate

Primary Function of Position

The Territory Sales Associate (TSA) plays a pivotal role in enhancing surgical practices by promoting the adoption and utilization of the da Vinci® Surgical System in the territory through strategic sales initiatives and partnerships, thereby improving patient outcomes.

Essential Job Duties

• Develop and execute a sales strategy with the Clinical Sales Manager tailored to the local market to optimize the deployment and utilization of the da Vinci® Surgical System.
• Serve as a resource to Key Opinion Leaders (KOLs) and surgical teams, providing expert guidance and insights on the use of the da Vinci® Surgical System through ongoing case support and training.
• Lead and support Sales and Marketing initiatives, enhancing system awareness and procedure adoption.
• Design and implement tailored surgery plans for surgical teams to ensure proficient and autonomous system use.
• Drive user base expansion by cultivating strategic partnerships with KOLs and promoting advanced instruments and accessories.
• Support and sell digital solutions and advanced instrumentation, enhancing digital infrastructure and client capabilities.
• Demonstrate proficiency in technology platforms to support digital solutions and client needs.
• Maintain flexibility to provide after-hours and weekend support as needed.
• Collaborate with hospital executives and surgeons to support and expand the hospital's robotic surgery program.
• Align closely with hospital leaders to communicate the value of the da Vinci® Surgical System and facilitate its expansion within their facilities.
• Work cross-functionally with Intuitive teams to explore opportunities for expanding the da Vinci® program and enhance product performance based on client feedback.
• Build and maintain long-term partnerships with healthcare professionals and hospital leadership teams to ensure satisfaction and repeat business.
• Lead initiatives to improve customer satisfaction and retention through best practices in post-sale support and client education.
• Manage administrative tasks, including sales activities and expense reports.

Required Skills and Experience

• Bachelor’s degree required.
• Minimum 2 years of outside sales experience required.
• Proven ability to work cross-functionally and translate client feedback into actionable product improvements.
• Strong customer service orientation with experience in client relationship management.
• Proficiency in multiple technology platforms and digital tools.
• Ability to maintain a flexible schedule for after-hours and weekend support.
• Capability to work across the full spectrum of the hospital, including the executive suite and OR support services.

Working Conditions

• Flexible schedule to support cases beyond normal working hours.
• Physically capable to be present in the OR for extended periods of time to support cases.

Preferred Skills and Experience

• Knowledge of the Operating Room environment (preferred).
• Demonstrated record of sales or leadership success.
• Strong ambition and work ethic.
• Ability to excel in a high-energy, fast-paced environment.
• Excellent interpersonal and communication skills.
• Experience in a team-oriented environment and demonstrated ability to work effectively as part of a cross-functional team.