Therapy Development Specialist - DC

Major Duties and Responsibilities

• Provide in-office training and product integration, ensuring a positive initial experience with TearCare and subsequent growth of utilization.
• Create a comprehensive plan with each practice to optimize practice flow that supports patient identification and treatment with TearCare within a reimbursed environment.
• Work closely with Ocular Surface Representative to become trusted partner to TearCare accounts.
• Produce consistent touch points with assigned accounts through identified frequency goals.
• Understand each customer's priorities and drivers, as well as their related challenges and opportunities, and implement solutions to meet needs.
• Conduct business-level conversations with ECPs and office administrators.
• Support patient access through effective education and training with approved reimbursement resources, and effectively partner with market access team to support practice needs.
• Accurate and timely customer data entry and forecasting in CRM.
• Effectively use TearCare clinical data in interactions with ECPs.
• Implement marketing plans, promotions and programs.
• Attend conferences and support the commercial team.
• Continuously stay up to date on new dry eye technologies and trends.
• Maintain regulatory compliance across all commercial partners (Direct Sales Representatives, Independent Sales Representatives, Distributors, etc.) through regular training and coaching.
• Support company goals and objectives, policies and procedures that comply with FDA Quality System Regulations (QSR), ISO 13485, and any other applicable domestic or international requirements.
• Maintain a professional and credible image with key eyecare providers, consultants, vendors, and co-workers.

Qualifications

Bachelor's degree or equivalent experience required.

3 years of experience in clinical optometric/ophthalmic setting.

• Education and experience in an eye care practice setting with in-office interventional technologies. Experience with ocular surface disease identification and management with devices preferred.
• Experience in training and/or coaching.
• Solution-oriented and change agile.
• Effective communicator with the ability to resolve conflict and solve problems with win-win outcomes.
• Strong communication and facilitation skills.
• Knowledge of and experience with market access and reimbursement.

Physical Demands

• Stamina: Sales representatives may spend long hours on their feet, visiting multiple healthcare facilities and/or attending trade shows. They should have the stamina to maintain energy levels throughout the day to handle the physical demands associated with the job.
• Lifting & Carrying: Medical devices can range in size and weight, and sales representatives may need to transport and demonstrate these devices. The ability to lift and carry equipment, sometimes up to 50 pounds or more, may be required.
• Driving: A valid driver's license and a clean driving record will be required since sales representatives will be required to frequently travel to customer locations. They should be comfortable driving for extended periods of time and navigating various routes.

Travel Requirements

• Travel requirement: 20% to 40% overnight travel (territory dependent)
• Face-to-face interaction with customers: 90%