Therapy Services Manager

Job Summary

The Therapy Services Manager provides clinical and operational leadership for Park Center's Therapy Services, including co-occurring Intensive Outpatient (IOP) and Outpatient (OP) programming. The Manager supervises assigned clinical staff and designated graduate interns, maintains an active individual therapy caseload, and promotes accessible, person-centered, trauma-informed and recovery-oriented care for people experiencing mental health and co-occurring substance use conditions.

Essential Functions

• Collaborates respectfully with members, colleagues and community partners representing diverse experiences, perspectives, cultures and identities.
• Engages in ongoing cultural responsiveness training and promotes inclusive, accessible services within the department.
• Maintains an active caseload of individual therapy clients, with visit frequency determined by clinical need, treatment goals and appropriate standards of care.
• Conducts assessments, develops and reviews individualized treatment plans, provides psychotherapy, evaluates progress, and coordinates referrals and discharge planning within professional scope.
• Provides clinical group coverage as needed to support continuity of care.
• Assesses and responds to clinical risk and crises, follows agency procedures, and maintains accurate, timely, confidential documentation.
• Directs day-to-day clinical and operational activities of Therapy Services, IOP and OP, including referrals, intakes, schedules, program coverage, service coordination and continuity of care.
• Oversees IOP/OP programming currently scheduled from 9:00 a.m. to 12:00 p.m.; ensures appropriate staffing and clinical coverage.
• Monitors access, attendance, engagement, census, service outcomes and documentation trends; recommends actions that strengthen service quality and program growth.
• Collaborates with other Park Center programs, referral partners and community providers to coordinate integrated mental health and substance use treatment.
• Provides administrative and clinical supervision, case consultation, coaching, performance feedback and professional development to assigned clinical staff.
• Provides oversight to designated graduate interns, including case consultation, learning objectives and record review in accordance with applicable school, agency and credentialing requirements.
• Reviews clinical records, assessments and treatment plans for quality, timeliness and compliance with agency policies, relevant payer and grant requirements, privacy rules, ethical standards and applicable accreditation standards.
• Supports clinical risk management, incident response, continuous quality improvement, audits and corrective action when necessary.
• Partners with the Director of Clinical Services on staffing needs, program performance, resource use, service capacity, productivity and operational priorities.
• Participates in required meetings, professional training, cross-program collaboration and other reasonably related responsibilities.

Skills and Qualifications

• Master's degree in counseling or social work from an accredited institution.
• Current unrestricted Tennessee license permitting independent clinical practice, such as LPC-MHSP, LCSW or LMFT, appropriate to assigned duties.
• Clinical experience with mental health and co-occurring substance use disorders, outpatient services, therapeutic groups, treatment planning and crisis response.
• Experience supervising clinical staff or interns; clinical program coordination or management experience preferred.
• Knowledge of professional ethics, confidentiality, documentation, quality assurance, payer requirements and applicable regulations.
• Ability to manage a clinical caseload, provide supervision, organize program operations and communicate effectively across disciplines.
• Eligibility to provide licensure supervision when specifically assigned, consistent with board and institutional requirements.
• Valid driver's license and compliance with Park Center driving requirements when job duties require travel.

Working Conditions

This position operates primarily in a professional office and clinical services environment and may require work at other Park Center sites. Scheduling is determined by service and operational needs.

Schedule

Full-time, with work hours established by Park Center. 8:00 am – 4:00 pm.