Therapy Specialist (Sales Associate)
Mainstay Medical
Summary
As a part of the Field Sales Team, the Therapy Specialist is responsible for providing comprehensive clinical and patient support to Mainstay Medical's customers and Sales Teams to drive demand and accelerate the sales process through education, training post-implant patient support and direct participation in clinical cases when required.
Job description
Position Responsibilities
Drive Demand for Mainstay Products
- Conduct strategic, evidence-based product presentations and interactive demonstrations to clinical decision makers and physicians within hospital, ASC, physician practice, and clinical settings.
- Implement targeted awareness campaigns by identifying and engaging key opinion leaders (KOLs) within specific territory.
- Develop customized educational content tailored to address the specific clinical challenges and priorities of different stakeholders.
- Create and nurture clinical champions within accounts by providing exceptional support and responding promptly to clinical questions.
Support The Commercial Efforts Of The Sales Team
- Provide ongoing clinical education and comprehensive case support to customers through a structured program of initial training, advanced techniques workshops, and regular refresher sessions.
- Expand organic growth by collaborating with Therapy Managers, Area Business Managers, and Sales Leaders to identify high-potential accounts.
- Transition into the role of primary account maintenance and organic growth once implant volumes reach mutually established thresholds.
- Foster productive cross-functional relationships with field-based commercial partners through regular joint planning sessions and account strategy reviews.
Provide Clinical Input and Customer Feedback to the Field Sales and Marketing Teams
- Serve as Mainstay Medical's clinical authority during surgical procedures and device implantations by providing all necessary equipment and real-time troubleshooting guidance.
- Serve as primary contact for implanted patients, conducting device system interrogations and providing technical support and follow-up consultations.
- Deliver responsive on-call support for surgeries, reprogramming needs, MRI requirements, and troubleshooting challenges.
- Implement a multi-tiered educational approach for implanting physicians, referring clinicians, hospital personnel, and office staff.
- Systematically document clinical insights, physician feedback, and observed product performance during procedures and follow-up visits.
Qualifications
- Bachelor's degree required
- Minimum 2+ years of progressive experience with proven track record in developing and nurturing customer relationships and account management
Travel Requirements
- Extensive travel within assigned territory, and to regional meetings, conferences and field training programs is required (typically 60-80%)
- Valid driver's license and reliable transportation required
Requirements
- Bachelor's degree required
- Minimum 2+ years of progressive experience in account management and customer relationship development
- Valid driver's license and reliable transportation required
- Ability to travel 60-80% of the time
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Financial Benefits
- Equity
Company overview
Mainstay Medical is a global medical device company pioneering restorative neurostimulation therapy for chronic low back pain. Founded in 2008 and headquartered in San Diego, California with incorporation in Dublin, Ireland, the company has developed ReActiv8®, the first and only FDA-approved restorative treatment for mechanical chronic low back pain. This innovative implantable neurostimulation system targets the underlying cause of back pain by stimulating the nerves responsible for controlling the multifidus muscle, a key spinal stabilizer. The company's technology represents a paradigm shift from symptom management to restorative therapy, offering patients long-term pain relief and functional improvement. Mainstay Medical operates globally with subsidiaries in the United States, Australia, Germany, the Netherlands, and Ireland, and has secured significant funding including a $125 million private equity round in 2024. The company's clinical evidence demonstrates compelling patient outcomes, with three-year data showing substantial pain reduction and functional improvement. Mainstay Medical continues to expand commercial coverage and access to its evidence-based therapy for patients suffering from debilitating chronic low back pain.