Trainer II

Essential Functions

• Coordinate and maintain a comprehensive RCC training plan and master calendar for required onboarding, annual, refresher, and role-specific trainings across all shifts and service areas.
• Schedule instructors, rooms, virtual sessions, materials, and staff enrollment; arrange repeated or alternative sessions to accommodate nights, weekends, holidays, and 24/7 coverage needs.
• Deliver assigned instructor-led training independently or with co-trainers, in person or virtually, using approved curricula and adult-learning practices.
• Coordinate training for Crisis Care, Crisis Residential, Behavioral Health Urgent Care, Sober Support, Mobile Crisis, Crisis Line, and other RCC staff as assigned.
• Partner with RCC managers and supervisors to develop new-hire learning plans, identify training prerequisites, and verify completion of required training before independent work where applicable.
• Maintain accurate records, rosters, attendance, certificates, competency documentation, and other required training evidence.
• Monitor due dates, expirations, missed classes, and overdue training; provide timely reminders and escalation reports to supervisors and Training leadership.
• Prepare routine training compliance dashboards and status reports by employee, unit, course, and deadline; support audit and accreditation readiness.
• Collaborate with clinical, nursing, medical, safety, security, and other subject matter experts to identify learning gaps and coordinate approved crisis-specific instruction, simulations, and drills.
• Assist with development, revision, and distribution of training materials, job aids, presentations, and evaluations, subject to established curriculum approval processes.
• Evaluate training effectiveness through feedback, completion data, and competency results; recommend improvements and corrective training plans.
• Communicate schedule changes, cancellations, training requirements, and completion expectations promptly to RCC leadership and staff.
• Provide training technology and registration support, including virtual learning platforms and learning-management-system troubleshooting within assigned access.
• Participate in Training Team meetings, RCC operational meetings, professional development, and other duties as assigned.

Job Requirements and Qualifications

Education: Desired: Associate degree or two years of college coursework in education, psychology, human development, social work, behavioral health, or a related field. Preferred: Bachelor's degree in a related field.

Experience Requirements: Required: Have had at least two (2) years of work experience public speaking, trainer or similar position, health educator, or have at least 3 years of experience with the public mental health system. Experience coordinating employee training, scheduling across multiple shifts, maintaining training records, or working in behavioral health, crisis services, or a 24/7 healthcare environment.

Training and Certifications: Must be willing and able to complete and maintain OCHN-required instructor qualifications, including MDHHS Office of Recipient Rights Basic Skills Training I and certification as a Recipient Rights instructor, as applicable to assigned training duties. Other instructor certifications, such as Mental Health First Aid, CPI, and/or CPR, may be required based on program needs.

Preferred Requirements

• Detailed knowledge of the public mental health system and how services are received in the community mental health sector of that system.
• Knowledge of the Michigan Mental Health code, Administrative Rules, public mental health policies and procedures.
• Knowledge and experience of Microsoft Office, Microsoft 365, Adobe Acrobat.
• Knowledge of processes and mechanisms for conducting research using multiple forms of electronic media.

Job Specific Competencies/Skills

• Strong organizational, calendar-management, follow-through, and detail-oriented recordkeeping skills.
• Ability to coordinate training for rotating shifts without unnecessarily disrupting crisis service coverage.
• Effective classroom facilitation, public speaking, written communication, and learner engagement skills.
• Proficiency with Microsoft 365 (Outlook, Teams, Excel, PowerPoint) and ability to use a learning management system.
• Ability to monitor compliance data, identify deficiencies, communicate deadlines, and escalate unresolved gaps.
• Working knowledge of behavioral health and crisis service settings, with willingness to learn applicable training requirements.
• Ability to collaborate with clinical and operational leaders while respecting scope of practice, confidentiality, and approved training content.
• Sound judgment, adaptability, customer service, cultural responsiveness, and ability to manage competing priorities.

Regular onsite work at the Pontiac RCC and OCHN's Troy Admin office is expected; travel to offsite training may be required. Work schedule must flex periodically to provide or coordinate training for night, weekend, and holiday staff; this does not imply continuous on-call coverage. Work includes office, classroom, virtual, and active crisis-center environments.