Training and Compliance Manager – Critical Care Transport

Summary

The Training and Compliance Manager is responsible for the leadership, development, implementation and oversight of clinical education, orientation, competency, professional development and regulatory compliance for LifeLink Specialty Care Transport. The Manager develops, implements and evaluates standardized education and competency programs for EMTs, Advanced EMTs, Paramedics, Critical Care Paramedics and Transport Nurses while ensuring compliance with organizational standards and applicable state, federal and accrediting requirements.

In collaboration with LifeLink leadership, Medical Direction, Quality, Education and other Mobile Integrated Healthcare stakeholders, the Training and Compliance Manager evaluates clinical performance trends, identifies opportunities for improvement and develops evidence-based educational interventions designed to improve clinical performance, patient safety and organizational readiness.

Major Job Functions

• Provides functional oversight and direction to preceptors, instructors and other personnel participating in LifeLink orientation, education, competency and clinical development activities
• Provides leadership and oversight of LifeLink clinical education, training, competency and compliance programs supporting ground and air medical operations
• Develops, implements, evaluates and continuously improves standardized orientation programs for EMTs, Advanced EMTs, Paramedics, Critical Care Paramedics and Transport Nurses
• Develops educational objectives, curricula, lesson plans, study guides, simulation scenarios, competency assessments and other instructional materials necessary to support the professional development of LifeLink personnel
• Maintains working knowledge of applicable North Carolina and South Carolina EMS requirements, NHTSA and DOT requirements and other regulatory and accrediting standards applicable to LifeLink operations
• Maintains clinical and operational competency appropriate to professional licensure and LifeLink credentialing requirements and participates in clinical operations as organizational needs require
• Other duties as assigned

Minimum Qualifications

Education and Formal Training: Associate’s degree in Emergency Medical Science, Nursing or related healthcare discipline required OR 4 years of equivalent education and experience required. Bachelor’s degree in Emergency Medical Science, Nursing or related healthcare discipline preferred.

• Current American Heart Association BLS, ACLS and PALS Certification required
• Current trauma education/certification appropriate to clinical discipline and organizational requirements (ITLS/PHTLS/TPATC/TNCC) required
• Current driver’s license with an acceptable driving record and ability to meet organizational requirements for operation of emergency vehicles required
• Paramedic Candidates: Current Paramedic credential with eligibility for credentialing within LifeLink’s operational jurisdictions required
• Current FP-C or CCP-C certification or successful completion of FP-C or CCP-C certification within one year of hire or appointment to the position required
• Nurse Candidates: Current unrestricted Registered Nurse license with eligibility to practice within LifeLink’s operational jurisdictions required
• Current CFRN or CTRN certification or successful completion of CFRN or CTRN certification within one year of hire or appointment to the position required
• Current EMT credential or successful completion of EMT credentialing within one year of hire or appointment to the position required
• Ability to obtain SC EMS Certification within one year of hire required

Work Experience: 5 years of recent Paramedic or Nursing experience required. 1 year of previous Air/Ground Critical Care Transport experience required. 1 year of experience in progressive leadership roles, developing, delivering and coordinating educational offerings preferred.

Knowledge, Skills, and Abilities Required

• Proficiency in reading, writing, and speaking the English language
• Thorough working knowledge of emergency and critical care medicine, clinical protocols, patient safety principles and applicable standards of care
• Working knowledge of state and federal requirements applicable to EMS and critical care transport operations and the ability to maintain current knowledge as requirements change
• Knowledge of adult-learning principles, competency-based education, high-fidelity simulation, virtual learning, clinical remediation and professional development
• Ability to design, facilitate and evaluate realistic simulation-based educational experiences and conduct effective structured debriefings
• Ability to utilize learning management systems, virtual education platforms and other educational technologies to develop and deliver standardized education across geographically distributed operations
• Ability to analyze clinical and operational performance information, identify trends and translate findings into effective educational interventions
• Ability to develop measurable educational objectives and evaluate whether educational interventions result in sustained improvement
• Ability to effectively educate and communicate with personnel across multiple professional disciplines and levels of clinical experience
• Ability to provide constructive feedback, facilitate clinical remediation, manage difficult performance conversations and maintain appropriate confidentiality
• Ability to establish expectations, hold personnel accountable and work collaboratively with operational leadership, Medical Direction, Quality, Education and other stakeholders
• Ability to organize and maintain accurate records necessary to demonstrate regulatory, credentialing and educational compliance
• Ability to manage multiple projects and priorities independently while maintaining appropriate communication with departmental leadership
• Demonstrates sound professional judgment, initiative, integrity, adaptability and commitment to continuous improvement