Training Client Manager, Holly Springs

The Opportunity

In this exciting position, you will support, create, develop, and implement site-specific training content, process ownership, and problem-solving as they relate to training, learning, and development efforts for Holly Springs (HSP) manufacturing site. Additionally, you will support technical capabilities, managing onboarding programs, and effectively ramping up and continuously upskilling staff at Holly Springs.

• Develop and maintain departmental curricula, e-learning, instructor-led training (ILT), and On-the-Job Training (OJT) materials for supported operational departments including Quality, Manufacturing, MSAT, Assembly/Packaging, Warehouse, and Engineering.
• Partner with Subject Matter Experts (SMEs) and site functional leaders to identify training needs, conduct performance gap analyses, and evaluate training program effectiveness.
• Partner with cross-functional departments across the entire site to support the alignment of site training materials with Standard Operating Procedures (SOPs), site documents, operational processes, and GMP compliance standards.
• Support the development, integration, and maintenance of Virtual Reality (VR), Augmented Reality (AR), and digital/virtual training strategies across site operational areas to enhance technical capability building.
• Drive continuous improvement in areas of ownership and actively participate in broader problem-solving efforts for site and network technical training and digital learning tool initiatives.
• Serve as backup facilitator for the Holly Springs New Hire Orientation (NHO) program, supporting scheduling, content updates, and delivery of foundational onboarding modules.
• Support the identification, assignment, and tracking of initial role-based training assignments and onboarding progress for staff across supported operational functions.
• Support audits and regulatory inspections and retrieval of technical training, qualification, and curriculum records upon request.

Who you are

• Bachelor's degree plus five years of related work experience, with project/program coordination experience in a GMP manufacturing facility.
• Solid understanding of Good Manufacturing Practice (GMP) requirements and regulatory compliance.
• Capable of being a productive team member, executing tasks, supporting alignment, and leading projects that involve cross-functional and/or cross-site collaboration.
• Professional written and verbal communication appropriate for the target audience; understands roles and responsibilities and actively seeks clarification where needed, with the ability to think and work independently.
• Executes within established timelines and is accountable for results. Demonstrates excellent organization, good judgment, and problem-solving skills.
• Ability to prioritize and organize a high volume of work, ensuring attention to detail and accuracy.
• Strong knowledge of instructional design methodologies, adult learning principles, and course development models (e.g., ADDIE, SAM).