Training Coordinator

Primary Duties and Responsibilities

• Coordinate logistics (including travel, meals, and lodging) for all instructor-led workshops, including checklists, pre-training communications, printing and distributing materials, administrative support during training, and post-training follow-up.
• Manage the corporate training rooms and provide onsite support for in-person or hybrid events.
• Manage the ordering and re-stocking of supplies for the Learning & Development team.
• Support virtual instructor-led training, including launching and supporting the online session (sharing screen, launching polls, creating breakout rooms, etc.).
• Fulfill employee training requests by co-managing the training email inbox and Service Now requests to provide fast, positive customer service.
• Support Learning Management System activities by generating reports, testing materials, and addressing routine requests and issues.
• Build and distribute training feedback surveys, including regular reporting of results.
• Prepare and distribute reports showing completion of key training, including onboarding, leadership training, and compliance on a monthly, quarterly, yearly, and ad-hoc basis.
• Create and maintain job aids, reference guides, and additional resources for key systems.
• Manage and maintain the Learning & Development content storage processes including the team SharePoint site and training archive.
• Support the audit and maintenance of training content by running reports to determine which training is up for review, reaching out to the content owner to review their content, and tracking updates needed to be assigned to the appropriate team member.
• Other related duties as assigned.

Required Experience

Some higher education beyond H.S. (coursework in HR or Learning & Development preferred).

Preferred Skills & Abilities

• Interest or emerging skills in content design
• Experience working with a learning management system (LMS)

Required Skills & Abilities

• Excellent written and oral communication skills
• Detail oriented
• Able to learn new technologies quickly and adapt existing knowledge to new situations
• Natural curiosity to understand and improve processes and desire to help the Learning & Development function run more smoothly
• Able to maintain a high level of confidentiality and professionalism
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams, Outlook)
• High internal customer focus
• Ability to build relationships quickly, both in person and virtually, and work as part of a team
• Ability to manage workload priorities and/or seek guidance as necessary
• Strong work ethic and sense of personal responsibility for work outcomes
• Flexible, organized, and able to accurately work under time constraints and deadlines
• Strong initiative
• Positive attitude; always willing to learn