Training & Development Specialist I (OCHIN Epic Focused)

Essential Duties

Live Training Facilitation

• Facilitate in-person and virtual orientation training for new hires, including providing foundational training on technology systems in use at Cascadia.
• Develop and provide training designed to support staff knowledge and skills including Documentation Golden Thread, EHR Documentation, Motivational Interviewing (MI), crisis communication and de-escalation (ProACT), management, leadership, equity, diversity, and inclusion (EDI), safety, and more.
• Develop and facilitate training for new employees, students, and current employees in accordance with regulating requirements and agency needs for quality improvement.
• Deliver in-person or virtual training to employees across the agency and in the community. Provide Continuing Education (CE) approved training where applicable.

Technology Systems & Staff Support

• Assist in Learning Management System (LMS) administration including creation and maintenance of user accounts, managing new and existing modules, creating and maintaining training plans and auto-enrollments, recording attendance, running reports, and more.
• Train staff in technological systems including LMS, Electronic Health Records (EHR) Systems, Human Resource Information System (HRIS), and meeting and collaboration software such as Microsoft Teams.
• Provide basic technical support in navigation of these systems in person as well as via phone, virtual calls, and emails.
• Provide technical support and backup for colleagues during virtual training to ensure all attendees are able to effectively attend and engage with training content.

Agency Collaboration, Coordination, & Support

• Communicate effectively both verbally and in writing with all levels of staff and leadership.
• In coordination with team leadership, assess agency training needs and work to develop and implement effective instructional material and live training.
• Participate in workgroups and projects as determined in collaboration with leadership.
• Research and vet appropriate external training resources, as directed by leadership.

Regulatory & Compliance

• Comply with laws, regulations, policies, and procedures under which the program and company operates.
• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.
• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.
• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.