Training Specialist I
ConnectiveRx
Summary
Develop, deliver, and coordinate training programs for all Operations employees. Educate new and existing employees on how to effectively perform their jobs. The training specialist also addresses advancements in technology, the latest findings from research and development and changes in the marketplace. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.
Job description
Responsibilities
- Develops, delivers, and maintains written materials, training classes, workshops and maintains a master training schedule that includes all schedules for new hires, nesting as well as recurrent and specialty training.
- Conducts training evaluations and needs assessments to ensure that learners and the business needs are being met.
- Delivers soft skills training such as grammar and business writing, interpersonal communication, etc., for employees.
- Coordinates with Quality team to monitor trends and make recommendations for learning needs.
- Works with Operations and Program Managers to implement onboarding of new and existing business.
- Collaborates with teammates to champion and implement professional development and leadership training programs.
- Works within the guidelines of authorized Company policies, procedures, budgets, and good business ethics, coordinates and controls the activities, and programs of the designated areas of responsibility.
- Other duties as assigned
Qualifications
- A BS/BA Degree in Education, or related field related experience is preferred
- 1-3 years customer service operations training.
- Understands adult learning processes
- Has a working knowledge of MS Word, Excel and PowerPoint
- Has strong interpersonal, communication, public speaking, and facilitation skills.
- Has proven skills for delivering training processes and feedback.
- Must be able to work in a fast-paced, high-stress environment with a demanding time schedule.
- Must have schedule flexibility, training can sometimes occur outside of standard office hours.
- Has strong project management skills with ability to supervise multiple projects.
- Is a good teammate who contributes to a positive team spirit.
- Attendance/Punctuality is consistent and work responsibilities are covered when absent.
- Has strong Decision Making/Problem Solving skills.
Travel: It is expected that you may travel between CRx office locations up to 10% of the time.
Requirements
- BS/BA Degree in Education or related field preferred
- 1-3 years customer service operations training
- Understands adult learning processes
- Working knowledge of MS Word, Excel and PowerPoint
- Strong interpersonal, communication, public speaking, and facilitation skills
- Proven skills for delivering training processes and feedback
- Must be able to work in a fast-paced, high-stress environment with a demanding time schedule
- Must have schedule flexibility, training can sometimes occur outside of standard office hours
- Strong project management skills with ability to supervise multiple projects
- Good teammate who contributes to a positive team spirit
- Consistent attendance/punctuality
- Strong Decision Making/Problem Solving skills
Benefits
- Medical, Dental & Vision
- Life Insurance
- Disability Insurance
- 401(k) Plan
- Paid Time Off
- Company Holidays
- Floating Holidays
Company overview
ConnectiveRx is a leading technology-enabled patient support and access solutions provider specializing in specialty and branded medications. Founded in 2015 and headquartered in Whippany, New Jersey, the company serves as a critical commercialization partner for pharmaceutical manufacturers, offering comprehensive hub services that streamline the prescription journey. Their solutions encompass patient support, affordability programs, awareness campaigns, and adherence services designed to facilitate access to specialty medications. With proprietary technology platforms and a human-centered approach, ConnectiveRx manages complex processes including benefit verification, prior authorizations, copay assistance, and therapy fulfillment. The company supports over 90 million patients annually, processes $6.5 billion in patient benefits, and handles 2 billion prescription transactions each year. Their integrated approach combines automation with personalized patient support, helping pharmaceutical brands navigate regulatory complexities while ensuring patients receive timely access to life-changing therapies.