Training Specialist
ScriptPro LLC
Summary
The Training Specialist leads both in-person and virtual training sessions to support pharmacy staff implementing ScriptPro systems. This individual provides go-live support, assesses pharmacy workflows to enhance system efficiency, and serves as a key liaison between ScriptPro and its customers.
Job description
Scope of the Role
- Travel to domestic and international pharmacy locations to train staff to use ScriptPro systems
- Provide go-live support to the pharmacy staff through the first few days of a system implementation
- Observe pharmacy workflow and provide suggestions to maximize system use and productivity
- Effectively communicate information while acting as a liaison between ScriptPro and the customer
- Facilitate virtual training sessions on a variety of ScriptPro products
- Build valuable working relationships across all ScriptPro departments
- Become a system expert for ScriptPro products and an efficiency expert for how a pharmacy operates
- Represent ScriptPro and the Field Training team in a professional manner
- Perform other duties as assigned
Requirements
- Bachelor’s degree in communication, business, or related field preferred
- Ability to travel up to 85%, including multi-hour flights, long-distance driving, and weekends
- Basic computer skills, including Microsoft Office Suite
- Fundamental understanding of the principles of presentation and how to engage learners
- Experience with virtual training platforms such as Microsoft Teams and Skype
- Talent for rapidly learning new skills and ability to adapt quickly in a fast-paced, constantly changing environment
- Ability to quickly establish rapport with learners while continuously representing the company in a professional manner
- Maturity and integrity are a must
- Excellent attention to detail as well as superior time management, organizational, and customer service skills
- Self-starter with a strong sense of urgency, ability to multi-task, prioritize work effectively, and work independently and as part of a team
- Ability to learn and solve practical problems, interpret a variety of instructions, and maintain focused attention during extended periods of travel time
- Fluency in a language other than English (Spanish and French speakers highly preferred)
- Experience in the educational and/or pharmacy field
- Must have high-speed reliable internet access with a hard-wired connection
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
Benefits
- Medical, Dental & Vision
- Short-Term Disability
- Company Paid Life Insurance
- Long-Term Disability
- 24/7 on campus Gym
- Vitality Wellness Program
- Paid Time Off (PTO)
- Parental Leave
- Nine paid holidays
- Paid volunteer hours
- Employee Assistance Program
- Company-sponsored events
- 401(k) Retirement Plan with company match
- Financial investment services
- Employee discounts
Company overview
ScriptPro LLC is a leading pharmacy automation company founded in 1994 and headquartered in Mission, Kansas. As a pioneer in robotic prescription dispensing systems, ScriptPro revolutionized pharmacy operations with its initial SP 200 Robotic Prescription Dispensing System. The company specializes in developing and providing comprehensive robotics-based pharmacy management, workflow, and telepharmacy systems that optimize retail, ambulatory, and long-term care pharmacy services. ScriptPro offers over 200 pharmacy automation and management system products, including robotic dispensing systems, pharmacy management software, and workflow solutions that enhance medication safety, accuracy, and operational efficiency. With a strong focus on innovation, ScriptPro's solutions help pharmacies streamline operations, reduce staffing costs, and improve patient care through advanced automation technology. The company serves a diverse client base across the United States, Canada, and other international markets, with particular strength in serving VA pharmacies and healthcare systems.