Transfer Center Coordinator
Lehigh Valley Health Network
Summary
Coordinates, prioritizes, and optimizes patient flow activities using critical thinking and prioritizing patient placement based on the most critical to the least critical patients. Serves as the primary contact for referring physicians requesting the services for continued patient care. Facilitates all patient transfers into and within the healthcare network by answering phones and initiating referrals and/or inpatient transfers from physicians and medical professionals.
Job description
Summary
Coordinates, prioritizes, and optimizes patient flow activities using critical thinking and prioritizing patient placement based on the most critical to the least critical patients. Serves as the primary contact for referring physicians requesting the services for continued patient care. Facilitates all patient transfers into and within the healthcare network by answering phones and initiating referrals and/or inpatient transfers from physicians and medical professionals.
Job Duties
- Monitors and assesses bed availability to ensure timely placement and determines whom to accept and/or place in the appropriate accommodations.
- Collaborates with other departments for inpatient lateral transfers to ensure admission criteria are met, admit numbers are obtained prior to facility acceptance and transfer. Documents the required information within the patient's record.
- Transcribes interactions on calls and documentation on transfers by the end of the shift.
- Answers calls in the transfer center and coordinates the delivery of emergent information.
- Provides and assists physicians with emergent and non-emergent transfers, consults, and coordinates conference calls between providers and other calls received.
- Triage and prioritize patient transfers to specialty care.
- Identifies, resolves, and escalates major issues and service failures that impede success.
Minimum Qualifications
- Associate's Degree Graduate of an accredited school of nursing
- 3 years acute health care
- Ability to work with minimum supervision and handle multiple tasks, critical thinking skills, nurse triage, prioritization skills, excellent communication skills, i.e. phone answering etiquette, interpersonal skills, and exhibit customer service principles.
- Ability to recognize, analyze, and solve a variety of problems.
- Basic computer keyboarding skills and knowledge of Microsoft Word, Excel, and Access.
- Demonstrate the ability to adapt to change with a focus on patient care and throughput.
- Time management and organizational skills.
- Knowledge of hospital insurance and successful completion of hospital account creation.
- RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire or
- NLC Compact State RN License - Interstate Commission of Nurse Licensure Compact Administrators Upon Hire
- American Heart Association Basic Life Support - State of Pennsylvania Upon Hire
Preferred Qualifications
- Bachelor's Degree Nursing
Requirements
- Associate's Degree Graduate of an accredited school of nursing
- 3 years acute health care
- Ability to work with minimum supervision and handle multiple tasks
- Critical thinking skills
- Nurse triage
- Prioritization skills
- Excellent communication skills
- Interpersonal skills
- Customer service principles
- Ability to recognize, analyze, and solve a variety of problems
- Basic computer keyboarding skills
- Knowledge of Microsoft Word, Excel, and Access
- Ability to adapt to change with a focus on patient care and throughput
- Time management and organizational skills
- Knowledge of hospital insurance
- Successful completion of hospital account creation
- RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire or NLC Compact State RN License
- American Heart Association Basic Life Support - State of Pennsylvania Upon Hire
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.