Transport & Warehouse Supervisor - Boston
Biocair
Summary
At Biocair, our Transport & Warehouse team plays a critical role in delivering specialist logistics services while ensuring operational excellence, compliance and customer satisfaction. Reporting to the Transport & Warehouse Manager, the Transport & Warehouse Supervisor leads local transport and warehouse operations, supports team development and uses operational insight to drive continuous improvement.
Job description
This role combines people leadership, operational performance management, fleet oversight, data ownership and process improvement. You'll work closely with operational teams, IT, Procurement, Customer Care and Business Development to help deliver a safe, efficient and high-performing transport operation.
We welcome applications from candidates with logistics, transport planning, dispatch, fleet operations or other transferable operational leadership backgrounds.
Role Responsibility and Accountability Overview:
- Lead, coach and develop Transport & Warehouse team members.
- Act as an escalation point for shipment deviations and operational challenges.
- Own and maintain local transport processes and supporting SOPs.
- Analyse operational data and performance metrics to identify trends and improvement opportunities.
- Establish, monitor and improve transport KPIs.
- Design and implement corrective and preventative actions (CAPAs).
- Support fleet maintenance planning, servicing schedules and record management.
- Collaborate with suppliers, customers and internal stakeholders to improve service performance.
- Act as local Product Owner for transport management system functionality.
- Own local transport data quality standards and conduct regular audits.
- Support customer and compliance audits.
- Promote health, safety, compliance and risk management across all transport and warehouse activities.
What you'll bring:
- Experience leading logistics, transport planning, dispatch or comparable operational teams.
- Ability to analyse operational data and use insight to improve performance.
- Experience implementing process improvements and solving operational challenges.
- Strong leadership, coaching and team development capability.
- Ability to balance operational priorities while maintaining service quality and compliance.
- Advanced Microsoft Office skills including Excel, Outlook, Teams and Word.
Useful additional experience includes:
- Pharmaceutical, life sciences or regulated logistics environments.
- Freight forwarding or specialist transportation operations.
- Fleet management exposure.
- Experience acting as a systems super-user, product owner or business process owner.
- Experience supporting data quality and operational reporting initiatives.
Requirements
- Experience leading logistics, transport planning, dispatch or comparable operational teams.
- Ability to analyse operational data and use insight to improve performance.
- Experience implementing process improvements and solving operational challenges.
- Strong leadership, coaching and team development capability.
- Ability to balance operational priorities while maintaining service quality and compliance.
- Advanced Microsoft Office skills including Excel, Outlook, Teams and Word.
- Applicants must have the right to work in the United States.
Benefits
- Medical FSA
- Dependent care FSA
- Medical coverage
- Company-funded HRA
- Dental insurance
- Vision insurance
- Short-term disability
- Sick leave
- Parental leave
- Annual leave
- Public holidays
- Floating holidays
- Birthday leave
- 401(k)
- Roth IRA
- Employee Assistance Programme
Company overview
Biocair is a global leader in temperature-controlled logistics and supply chain solutions for the life sciences industry. The company specializes in providing critical logistics services for pharmaceutical, biotechnology, and clinical trial materials that require precise temperature management throughout the transportation process. With expertise in handling sensitive biological materials, vaccines, clinical samples, and pharmaceutical products, Biocair ensures the integrity and compliance of temperature-sensitive shipments across international borders. The company offers comprehensive solutions including cold chain logistics, ambient shipping, controlled room temperature transport, and deep-frozen storage capabilities. Biocair's services are essential for maintaining product efficacy and regulatory compliance in the highly regulated life sciences sector, supporting pharmaceutical companies, biotech firms, and research institutions in their global operations. Their network spans multiple continents, providing reliable logistics infrastructure for time-critical and temperature-sensitive shipments that are vital to healthcare delivery and medical research worldwide.