Treatment Coordinator
Dental Excellence of Maumee
Summary
The Treatment Coordinator reports to the Practice Administrator. The mission of the role is to create an exceptionally welcoming patient experience that puts our guests at ease, builds relationships, and sets the stage for a positive and productive appointment. The Treatment Coordinator will also be responsible for maintaining a collections rate of 95% or higher. The Treatment Coordinator will help create a distinctively different experience in dental care and will represent and maintain the Dental Excellence brand of friendliness, professionalism, and stellar service.
Job description
Mission of a Treatment Coordinator
The Treatment Coordinator reports to the Practice Administrator. The mission of the role is to create an exceptionally welcoming patient experience that puts our guests at ease, builds relationships, and sets the stage for a positive and productive appointment. The Treatment Coordinator will also be responsible for maintaining a collections rate of 95% or higher. The Treatment Coordinator will help create a distinctively different experience in dental care and will represent and maintain the Dental Excellence brand of friendliness, professionalism, and stellar service.
Key Responsibilities
Patient Onboarding & Consultation:
- Inbound Inquiry Management: Complete internal 5-star certification to qualify for handling new patient phone calls.
- New Patient Lifecycle: Direct and optimize the comprehensive onboarding process for all new patients.
- Treatment Plan Education: Present clinical recommendations clearly, ensuring patients understand their diagnosis and treatment roadmap.
- Benefits Optimization: Verify insurance coverages and analyze patient benefits to help families maximize policy payouts.
Financial Management & Retention:
- Financial Presentation: Conduct financial presentations, outline payment options, and finalize financial agreements.
- Payment Processing: Collect initial down payments, process recurring fees, and ensure the proper account allocation of all funds.
- Financial Counseling: Maintain expert knowledge of third-party financing alternatives to assist patients with flexible payment solutions.
- Policy Enforcement: Explain, promote, and strictly adhere to the established practice payment policies and procedures.
- Retention Outreach: Execute the standardized follow-up sequence for all unscheduled or outstanding treatment plans.
Administrative Support & Practice Growth:
- Performance Reporting: Compile, track, and report daily and monthly key performance indicators to the Business Team Lead.
- Cross-Functional Collaboration: Support business team members with administrative tasks and operational adjustments as needed.
- Growth Assistance: Contribute to practice growth initiatives, including execution of external and internal marketing campaigns.
Key Competencies
- Advanced Communication: Exhibits highly effective verbal and written communication skills across all patient and staff interactions.
- Service Excellence: Maintains an uncompromisingly high standard for patient care and customer experience management.
- Constructive Demeanor: Brings a consistent, solution-oriented positive attitude to the daily workplace environment.
- Collaborative Focus: Functions as a dedicated, reliable team player who seamlessly supports cross-functional office goals.
- Executive Presence: Demonstrates a polished, professional presentation in dress, speech, and overall workplace conduct.
Requirements
- Highly effective verbal and written communication skills
- Uncompromisingly high standard for patient care and customer experience management
- Consistent, solution-oriented positive attitude
- Dedicated, reliable team player supporting cross-functional office goals
- Polished, professional presentation in dress, speech, and workplace conduct
- Ability to verify insurance coverages and analyze patient benefits
- Ability to conduct financial presentations and finalize financial agreements
- Ability to maintain a collections rate of 95% or higher
Company overview
Dental Excellence of Maumee is a premier dental practice located in Maumee, Ohio, operating as part of the Dental Excellence Group network. Founded in 1998 by Dr. Michael Carpenter, this doctor-owned dental organization has established itself as a leader in providing comprehensive dental care with a patient-centered approach. The Maumee location offers a full spectrum of dental services including general dentistry, cosmetic dentistry, pediatric care, orthodontics, dental implants, endodontics, periodontics, and emergency dental services. The practice is renowned for its 5-star patient ratings and commitment to creating a comfortable, anxiety-free dental experience through advanced comfort amenities and state-of-the-art technology. With a team of experienced dental professionals led by Dr. Aldona Puchalski at the Maumee location, Dental Excellence emphasizes preventive care, advanced clinical training, and personalized treatment plans. The practice operates from a modern facility at 3550 Briarfield Blvd and serves the Northwest Ohio community with extended hours including evening and Saturday appointments to accommodate busy schedules.