Triage Nurse (RN) – Day & Night Shifts | Full-Time & Part-Time
Oakland Community Health Network
Summary
OCHN Resource and Crisis Center – Pontiac, MI. We are expanding our team and actively hiring Triage Nurses (RNs) for both day shift and night shift positions. In this fast-paced crisis setting, the Triage RN plays a vital role in delivering high-quality, trauma-informed, and person-centered care, supporting patient assessment, safety, and recovery.
Job description
Overview
OCHN Resource and Crisis Center – Pontiac, MI. We are expanding our team and actively hiring Triage Nurses (RNs) for both day shift and night shift positions. In this fast-paced crisis setting, the Triage RN plays a vital role in delivering high-quality, trauma-informed, and person-centered care, supporting patient assessment, safety, and recovery.
Available Shifts
- Day Shift: 7:00 AM – 7:30 PM
- Night Shift: 7:00 PM – 7:30 AM
- Full-Time: Three (3) 12-hour shifts per week
- Includes every other weekend (Saturday & Sunday)
Essential Functions
- Conduct initial nursing assessments and behavioral health triages for walk-in individuals to evaluate presenting concerns, acuity, and immediate safety needs.
- Prioritize and triage individuals based on clinical urgency, risk factors, and level of care required.
- Collaborate with the Crisis Assessment Team to determine appropriate interventions, referrals, or dispositions.
- Participate in shift change reports and communicate pertinent updates to team members and leadership.
- Maintain accurate, timely, and compliant nursing documentation in accordance with agency policies and regulatory requirements.
- Support de-escalation and crisis intervention efforts to ensure the safety and stabilization of individual and staff.
- Monitor individuals in the walk-in center for changes in medical or psychiatric status, responding promptly to emergent needs.
- Ensure adherence to clinical protocols, infection control procedures, and best practice standards.
- Assist in coordinating care transitions, including admissions to higher levels of care or community-based follow-up.
- Provide education, reassurance, and support to clients and families during crisis stabilization.
- Contribute to a trauma-informed, recovery-oriented, and person-centered care environment.
- Participate in quality improvement, incident review, and ongoing professional development activities.
- Uphold confidentiality, ethical standards, and professional boundaries in all individual interactions.
- Perform other related duties as assigned to support effective crisis response and team operations.
Job Requirements and Qualifications
Education: Bachelor's degree in nursing (BSN) preferred. Associates Degree of Nursing will be considered with 3 years' experience.
Training Requirements (licenses, programs, or certificates): BLS, Recipient Rights, Unrestricted Nursing license.
Experience Requirements: Minimum of two years of nursing experience working in a human service, crisis or medical environment.
Preferred Experience
- Experience in working with electronic health records
- Experience in customer service
- Experience in crisis de-escalation
- Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
- Experience working with children with serious emotional disturbance
Job Specific Competencies/Skills
- Interpersonal Skills
- Strong Organizational Skills
- Data Analysis
- Strategic Planning
- Strong written and oral communication
- De-escalation and conflict resolution
- Strong leadership and problem-solving skills
- Clinical knowledge of mental health and suicide prevention
- Strong time management
Knowledge Requirements
- HIPAA
- Microsoft 365
- Recipient Rights
- Mental Health Code
- Medicaid Manual
- Regulatory compliance
Requirements
- Unrestricted Nursing license
- BLS certification
- Recipient Rights training
- Minimum of two years of nursing experience in a human service, crisis or medical environment
- Bachelor's degree in nursing (BSN) preferred; Associate's degree in nursing considered with 3 years' experience
- Experience with electronic health records (preferred)
- Experience in customer service (preferred)
- Experience in crisis de-escalation (preferred)
- Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities (preferred)
- Experience working with children with serious emotional disturbance (preferred)
- Strong interpersonal skills
- Strong organizational skills
- Data analysis
- Strategic planning
- Strong written and oral communication
- De-escalation and conflict resolution
- Strong leadership and problem-solving skills
- Clinical knowledge of mental health and suicide prevention
- Strong time management
- Knowledge of HIPAA
- Microsoft 365 proficiency
- Knowledge of Recipient Rights
- Knowledge of Mental Health Code
- Knowledge of Medicaid Manual
- Regulatory compliance
Company overview
Oakland Community Health Network is a public behavioral health organization serving Oakland County, Michigan. As a community mental health services provider, OCHN administers and coordinates a comprehensive network of mental health, substance use disorder, and developmental disability services for residents. The organization operates as a Prepaid Inpatient Health Plan (PIHP) under Michigan's public mental health system, managing Medicaid and other public funding to ensure accessible care for vulnerable populations. OCHN collaborates with numerous provider agencies to deliver services including crisis intervention, outpatient therapy, case management, residential support, and prevention programs. The network focuses on person-centered care, recovery-oriented approaches, and community integration for individuals with behavioral health needs. Through its coordinated system of care, OCHN aims to improve mental wellness, reduce health disparities, and support individuals in achieving their highest level of functioning within their communities.