Ultrasound Area Technology Specialist (Mid Atlantic Area) – Johnson & Johnson MedTech, Electrophysiology

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke, elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Primary Duties & Responsibilities

• Partner with RBDs/Territory Managers to develop & execute an account business plan that leads to adoption of BWI Acunav and associated BWI ULS systems for procedures requiring Ultrasound visualization of the LAA within a BWI sales Area.
• Develop physician ICE targets in collaboration with Area UCAS.
• Meet or exceed goals related to evaluation of ICE by new physicians.
• Accurately assess customer needs, opportunities, and potential barriers at accounts where ICE for LAA visualization is being introduced and establish an adoption plan leading to business growth and sales goal attainment.
• Partner with Sales & ULS commercial marketing team to execute content for emerging and targeted areas of growth.
• Provide expert clinical product and technical assistance and training to physicians and EP/IC Lab Staff on the effective use of BWI's ULS systems and catheter equipment within an assigned area geography.
• Organize and facilitate regular Area trainings related to targeting physicians utilizing TEE for LAA visualization for both UCAS and physicians.
• Partner with Sales, Marketing and Global Education & Training to execute continual ULS specific education of all sales & clinical field personnel with a focus on ICE visualization of the LAA.
• Share ULS best practices to increase value for customers and drive conversions from TEE to ICE.
• Develop & execute an internal workgroup-wide ICE for LAA certification plan that brings 100% of the group to the targeted level.

Additional Duties & Responsibilities

• Work with the NTM and Global Education & Training team to assess the clinical skills of assigned area UCAS members and establish a prioritized clinical development plan.
• Educate assigned customers on all BWI ULS products to optimize effective usage by providing technical and clinical information and in-service trainings.
• Coach aligned area UCAS on consultative selling techniques to identify potential sales opportunities within the account.
• Create awareness of BWI ULS solutions and facilitate Territory Manager and Ultrasound Clinical Account Specialist contact with key decision makers to drive incremental business.
• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod and support team.
• Develop and share ULS specific best practices with US Field Sales and Service colleagues and internal partners.
• Develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including physicians, nurses and technicians, clinical and hospital administrators and staff.
• Stay current on company ULS products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment and maintain composure and problem-solving focus.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders and formulate solutions based on dialogue and input.
• Respond daily to requests by email and voicemail from customers, practitioners and partners.
• Perform administrative work, including UCAS Field Visit Letters, training summaries, account documentation, compliance training requirements, expense reporting, and Company system input.
• Respond to requests for case support to customers for the operation and use of BWI distributed ULS equipment and imaging catheters.
• Maintain Safe Fleet standards according to Company guidelines.
• Communicate business related issues or opportunities to next management level.
• Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices.
• Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.

Qualifications

This position requires a minimum of a Bachelor's degree, or 5 years of relevant professional work experience. Certification in sonography, cardiology technology (E.g. IBHRE, RCES), for EP and ultrasound clinical experience is required. Managerial / supervisory experience strongly preferred.

Required Knowledge, Skills, Abilities and Certifications/Licenses

• Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities are required.
• Outstanding interpersonal and relationship-building skills.
• Strong computer skills, including proficiency with the Microsoft Office products is preferred.
• Must successfully complete all Company training programs and pass the Company certification process, as well as all customer mandated and vendor credentialing requirements.
• Must have and maintain advanced clinical knowledge of Intracardiac Echocardiography, general ultrasound techniques, interventional cardiology, and EP including significant experience with Left Atrial Appendage Closure (LAAC) procedures.
• Must maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
• Valid driver's license and clean driving record.
• Live in the assigned geography is strongly preferred.

Additional Position Requirements

• Exempt position requiring the ability to establish an elastic and effective work schedule that accommodates frequent disruptions to routines with extremely flexible work hours to meet objectives and customer schedules.
• Advanced computer skills, and the ability to multitask without the direct oversight of manager.
• Must be willing and able to travel up to 70% overnight locally, regionally, and nationally.
• Adheres to customer protective, safety, and security protocols.
• Must have valid driver's license in state of residence.

Physical Working Conditions / Requirements

Required to work in a laboratory setting near or with heavy equipment, ability to lift 60 lbs., and wear protective gear (i.e. lead aprons).