Unit Coordinator, Cardiac SICU - MGH
Mass General Brigham
Summary
Provides administrative support to unit-based and hospital-wide clinicians and staff, serving as the liaison between patients, visitors, and clinicians. Expected to effectively organize priorities, complete tasks on time, and manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow, including communication to key players regarding patient admissions, discharges, and transfers. Also expected to provide outstanding services for every customer interaction.
Job description
Job Summary
Provides administrative support to unit-based and hospital-wide clinicians and staff, serving as the liaison between patients, visitors, and clinicians. Expected to effectively organize priorities, complete tasks on time, and manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow, including communication to key players regarding patient admissions, discharges, and transfers. Also expected to provide outstanding services for every customer interaction.
Essential Functions
- Performs clerical and other duties to assist in the general administration of the floor or unit.
- Greets and interacts with patients, families, visitors, and coworkers in person and via communication tools in a professional manner.
- Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
- Schedules consultations, tests, procedures, and patient transport to other departments.
- Enters accurate, timely information into the electronic medical record for admissions, discharges, and transfers to facilitate efficient patient throughput.
- Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; uses the designated process to identify and facilitate repairs.
- May assist the manager with payroll duties, staff scheduling, or supervision of unit secretaries.
Qualifications
High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred. Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred. Administrative support experience 1-2 years required.
Knowledge, Skills and Abilities
- Proficiency with office procedures and equipment, i.e., filing, copying, scanning, printing, and faxing.
- Proficiency in MS Office.
- Ability to proofread and edit written documents.
- Ability to use the phone system.
- Managing one's own time and the time of others.
- Strong verbal & written communication skills.
- Strong interpersonal, written, and oral skills.
- Ability to use standard office equipment.
- Familiarity with medical terminology.
Requirements
- High School Diploma or Equivalent required
- Administrative support experience 1-2 years required
- Proficiency with office procedures and equipment
- Proficiency in MS Office
- Ability to proofread and edit written documents
- Ability to use the phone system
- Managing one's own time and the time of others
- Strong verbal & written communication skills
- Strong interpersonal, written, and oral skills
- Ability to use standard office equipment
- Familiarity with medical terminology
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.