Unit Coordinator | MGH - Neonatal ICU

The Opportunity

Unit Coordinator, Neonatal Intensive Care Unit - Blake 10. The Neonatal Intensive Care Unit (NICU) provides specialized care for premature and critically ill newborns requiring advanced medical treatment and continuous monitoring. Our dedicated team delivers exceptional, family-centered care in a fast-paced and collaborative environment, supporting infants through some of their most vulnerable moments. Staff in the NICU work alongside a multidisciplinary team to make a meaningful impact on the lives of patients and families while utilizing advanced technology and evidence-based practices to achieve the best possible outcomes.

Essential Functions (Key Roles & Responsibilities)

• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Also expected to provide outstanding services for every customer interaction.
• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.
• Performs other duties as assigned.

Qualifications

• High School Diploma or Equivalent Required
• Associate degree Preferred
• Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. Preferred
• Administrative support experience 1-2 years required

Knowledge, Skills and Abilities

• Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong interpersonal, written and oral skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.