Unit Customer Service Rep - Medicine Overflow
Tampa General Hospital
Summary
Unit Customer Service Representative's serve as the primary administrative and communication hub for an inpatient nursing unit. The role supports patient flow, communication coordination, and unit operations by providing customer service, receptionist, and clerical support in a fast-paced, high-acuity clinical environment. The Unit Customer Service Representative facilitates timely communication between patients, families, visitors, and the healthcare team while ensuring unit organization, accuracy of information, and adherence to organizational standards and values.
Job description
Essential Functions
- Serve as the central communication resource for patients, families, visitors, and the healthcare team.
- Triage and route incoming communications through unit communication systems, including telephones, intercoms, call systems, and alarms.
- Maintain unit administrative functions, including patient census tracking, records management, and supply coordination.
- Support patient admission and orientation processes, including dissemination of unit-specific information and resources.
- Ensure confidentiality and appropriate handling of patient and unit information.
- Maintain an organized, professional unit environment that supports patient safety and operational efficiency.
- Collaborate with nursing staff and leadership to support unit workflow, patient flow, and service recovery needs.
- Utilize standard office equipment, electronic systems, and hospital communication tools accurately and efficiently.
Requirements
- High School Diploma or GED
- Prior experience in customer service, administrative support, or clerical roles required
- Experience in a healthcare, hospital, or high-volume service environment
- Experience managing multiple communication channels and competing priorities in a fast-paced setting
Company overview
Tampa General Hospital is a leading academic medical center and regional healthcare system located in Tampa, Florida. As one of the largest hospitals in Florida, it serves as the primary teaching hospital for the University of South Florida Morsani College of Medicine. The hospital operates a comprehensive Level I trauma center, providing the highest level of trauma care available. Tampa General Hospital is nationally recognized for its expertise in organ transplantation, with one of the busiest transplant programs in the United States. The institution offers a wide range of specialized services including cancer care, cardiovascular medicine, neurosciences, women's health, and pediatric services. With its commitment to medical education and research, Tampa General Hospital plays a crucial role in advancing healthcare through clinical trials and innovative treatments. The hospital system includes multiple specialty centers and outpatient facilities throughout the Tampa Bay region, serving as a vital healthcare resource for millions of residents in West Central Florida.