Unit Customer Service Rep - Neuroscience ICU 2, 5K5

Summary

The Unit Customer Service Representative serves as the primary administrative and communication hub for an inpatient nursing unit. The role supports patient flow, communication coordination, and unit operations by providing customer service, receptionist, and clerical support in a fast-paced, high-acuity clinical environment. The Unit Customer Service Representative facilitates timely communication between patients, families, visitors, and the healthcare team while ensuring unit organization, accuracy of information, and adherence to organizational standards and values.

Job description

Requirements

• High school diploma or GED required
• Prior experience in customer service, administrative support, or clerical roles required
• Healthcare and/or hospital experience preferred

Company overview

Tampa General Hospital is a leading academic medical center and regional healthcare system located in Tampa, Florida. As one of the largest hospitals in Florida, it serves as the primary teaching hospital for the University of South Florida Morsani College of Medicine. The hospital operates a comprehensive Level I trauma center, providing the highest level of trauma care available. Tampa General Hospital is nationally recognized for its expertise in organ transplantation, with one of the busiest transplant programs in the United States. The institution offers a wide range of specialized services including cancer care, cardiovascular medicine, neurosciences, women's health, and pediatric services. With its commitment to medical education and research, Tampa General Hospital plays a crucial role in advancing healthcare through clinical trials and innovative treatments. The hospital system includes multiple specialty centers and outpatient facilities throughout the Tampa Bay region, serving as a vital healthcare resource for millions of residents in West Central Florida.