Unit Secretary
Mass General Brigham
Summary
Performs clerical support functions for the patient care unit. Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. Assists in the delivery of direct nursing care as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures.
Job description
Job Summary
Performs clerical support functions for the patient care unit. Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. Assists in the delivery of direct nursing care as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures.
Essential Functions
- Responsible for providing administrative support to a group of nonexecutive employees in a patient care department, typically a nursing unit.
- Manages and distributes information within an office and clinical reception, answers phones, greets visitors and patients and maintains patient records.
Qualifications
High School Diploma or Equivalent required. Experience in a clerical support or customer service role 0-1 year preferred.
Knowledge, Skills and Abilities
- Computer skills Microsoft Office.
- Strong follow up and resolution.
- Ability to prioritize and manage multiple tasks.
- Strong patient/customer service skills.
- Ability to learn new software systems and technology skills.
- Adjusting actions in relation to others' actions.
Requirements
- High School Diploma or Equivalent required
- Experience in a clerical support or customer service role 0-1 year preferred
- Computer skills Microsoft Office
- Strong follow up and resolution
- Ability to prioritize and manage multiple tasks
- Strong patient/customer service skills
- Ability to learn new software systems and technology skills
- Adjusting actions in relation to others' actions
Benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.