Urgent Care Veterinary Receptionist
TotalBond Veterinary Hospitals
Summary
Totalbond- Riverbend Veterinary PetCare Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.
Job description
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
Qualifications
- Minimum 1 year of experience as a veterinary receptionist is required
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients
Requirements
- Minimum 1 year of experience as a veterinary receptionist
- Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Proven customer service skills
- Strong verbal and written communication skills, including active listening and conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments
Benefits
- Medical, Dental & Vision
- Paid Time Off
- 401(k) Plan
- Professional Development
Company overview
TotalBond Veterinary Hospitals is a well-established, full-service small animal veterinary provider operating multiple locations across North and South Carolina. Founded in 1979 with the opening of Forestbrook Animal Hospital in Gastonia, NC, the organization has grown to include six veterinary hospitals serving the Charlotte metropolitan area and surrounding regions. The company provides comprehensive medical, surgical, and dental care for companion animals, with a strong emphasis on the human-animal bond and relationship-centered patient care. TotalBond Veterinary Hospitals offers advanced diagnostic capabilities including in-house laboratory testing, digital radiography, ultrasound, and specialized pain management services. The organization is distinguished by having board-certified specialists in canine and feline practice, Fear-Free certified practitioners, and AAHA-accredited facilities. Their services encompass preventive care, internal medicine, surgery, dentistry, senior pet care, and boarding services, with a philosophy focused on building long-term relationships with both pets and their owners.