US Field Medical Operational Excellence Director

Role Summary

The US Field Medical Operational Excellence Director is an integral member of the US Field Medical and Field Medical Operational Excellence Teams, supporting the development and implementation of key assigned Global / US category-led initiatives that impact multiple Medical Affairs stakeholders and markets. The role combines organizational, project management, financial excellence and understanding of Medical Affairs strategic priorities to enable seamless execution of medical plans.

Strategic and Organizational Alignment and Initiatives

• Supports the Specialty Care Field Medical Director Lead to drive alignment and coordination of goals, priorities, and efforts across Medical Affairs categories and asset teams, and with other cross functional partners.
• Contributes as a thought partner to assigned Field Medical Affairs Lead(s) and teams to develop and define future looking vision, mission, and strategic initiatives.
• Supports implementation of organizational/team-specific change management plans for Medical Affairs, in collaboration with Change Management team members.
• Leads identifying, raising/sharing, and implementing best practices; ensures consistency in overarching processes and systems; develops partnerships with key colleagues in other functional areas to ensure ongoing alignment and efficiency.

Project and Operational Support

• Develops and maintains business relationships with Finance, Contracts & Outsourcing, Compliance and Operational Excellence colleagues to assist in Medical Affairs project advancement.
• Drives creation/implementation of medical processes and appropriate SOPs with key stakeholders to support strategy and execution of Medical Affairs data generation/communication activities.
• Coordinates with other Operational Excellence Team members across categories to standardize approaches, processes, and SOPs.
• Supports asset-specific governance committees to drive effective decision-making.
• Supports assigned Medical Affairs activities/initiatives, including development and monitoring of project and program plans and tracking of milestones.
• Drives agendas and supports facilitation of Field Medical Team meetings, ensuring minutes are recorded and filed.
• Provides presentation development support for internal meetings.
• Develops and leads tracking of performance/activity measurements (metrics) and shares/coordinates with the Medical Impact and Outcomes team.
• Serves as US Field Medical Governance/Compliance Lead for all customer facing medical teams within US Specialty Care Field Medical, liaising with Legal, Compliance and Governance on processes and issues while ensuring continuous training and understanding across US Field teams.

Financial Management / Tracking for Asset and/or Field Medical

• Supports overall financial management and forecasting, with limited oversight, for assigned Asset or Field Medical area budget, working with finance, Field Medical Lead and other Field Medical team members.
• Partners with Legal, Procurement, finance, and external customers to develop and execute consultant agreements, service level agreements, program schedules, and Confidential Disclosure Agreements, and leads project management financial activities to ensure timely and compliant invoice routing and approval.
• Supports project/program budget plan for Asset and/or Field Medical Group to provide management with accurate YTD budget spend.
• Provides financial guidance and serves as resource for questions.
• Collaborates with Medical, Finance, and Financial Systems teams (including POD and OnTrack teams) to ensure accurate forecasting and budget management.
• Supports development of the Field Medical Strategic and Operating Plan and the Operating Plan process for assigned Field Medical area.

Field Medical Enablement Systems & Continuous Improvement across US Field Medical

• Owns day-to-day operations of Field Medical enablement platforms.
• Serves as primary operational point of contact and subject matter expert for core enablement systems, including CLM, One Med, and SharePoint, partnering with Digital, Customer Engagement Systems, and Field Medical Excellence teams and vendors to manage configuration, enhancements, releases, user access, and field device readiness.
• Drives systems implementation and change adoption.
• Leads rollout of new and enhanced enablement capabilities, including AI-enabled tools, from requirements gathering and user acceptance testing through deployment, training, job aids, communications, and adoption tracking.
• Champions continuous improvement through AI, automation, and data; identifies process pain points and applies AI, automation, low-code solutions, and data analysis to simplify workflows; builds reporting and dashboards that measure system usage, adoption, and impact; manages related projects with clear plans, milestones, and stakeholder communications.

Basic Qualifications

• Bachelor’s degree required + 8+ years of experience in Pharmaceutical industry or related fields; Advanced degree (e.g., masters) highly preferred + 7+ years of experience in pharmaceutical industry or related fields; PharmD/PHD + 5+ years of experience in Pharmaceutical industry or related fields.
• Demonstrated, hands-on use of AI tools, data analysis, and process automation to solve business problems and improve operational efficiency.
• Ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Preferred Qualifications

• Operational experience or experience supporting medical organizations preferred.
• Prior experience in a Medical Affairs organization is preferred and experience in other medical/clinical functions desirable.
• Prior experience in Project Management, Business Operations.
• Expertise or experience in Specialty Care Field Medical is highly desirable.
• Understanding and adherence to Project Management methodologies.
• Demonstrated results in creating and managing complex projects, including experience in budgetary management and fiscal awareness.
• Cross functional effectiveness: ability to effectively collaborate across multiple functions including Medical (Customer Facing and HQ), Medical Information, Corporate Communications, Digital, and Commercial.
• Ability to manage resources, programs, and multiple projects.
• Very strong communications and relationship building capacity and ability to listen, understand and integrate country and local needs into global co-created medical strategies and plans.
• Leading effectively in a matrix and able to communicate and work effectively with all levels of management.
• Proven ability to facilitate open discussion and debate among key stakeholders and build relationships through partnering, anticipating needs, fulfilling expectations.
• Highly motivated with demonstrated track record of high performance and producing outstanding results.
• Must be independent, pro-active, self-motivated with strong organizational skills and possess the ability to manage priorities, handle multiple tasks with frequent tight deadlines.
• Excellent attention to detail and follow-up skills.
• Knowledge of Pfizer systems including POD, Ariba BOD, EngagePlus.
• Highly skilled in Microsoft Excel, Word, PowerPoint, and Teams.
• Working knowledge of Field Medical enablement platforms and processes, including CLM, One Med, and SharePoint.
• AI fluency and prompt engineering - advanced, everyday user of enterprise generative AI tools who designs, tests, and refines prompts and reusable prompt templates, builds AI-assisted workflows, and coaches colleagues on effective, responsible, and compliant AI use.
• Data analysis and visualization experience - able to consolidate and cleanse data from multiple systems, apply sound analytical methods, and translate results into clear insights and dashboards (e.g., Power BI, Excel).
• Systems stakeholder management – experience acting as the bridge between end users, leadership, Digital, systems support teams, and vendors.
• Systems implementation experience - proven track record of delivering system implementations and enhancements end to end.
• Change management experience - skilled in structured change management, including stakeholder impact assessment, communications, training, and adoption measurement.

Required Skills

• Work in a high paced environment.
• Strong decision-making skills.
• Entrepreneurial mindset.
• Strong communication skills and ability to work effectively with senior levels of management.
• Master at resourcefulness with ability to keep pace with a highly changing environment.
• Strong strategic thinking skills and ability to lead/strategic development.
• Excellent business judgment.
• Full knowledge and understanding of all relevant applicable SOPs.
• Proven track record for implementation of projects of strategic importance, on time and within budget.
• Ability to operate effectively in a heavily matrix organization, with experience managing projects with team members in multiple locations.
• Influence without authority.
• Strong communication and interpersonal skills; fluent and able to influence others in spoken and written English.
• Flexibility, the ability to adapt to change, external environment, project scope and direction.

Work Schedule, Travel or Environment Requirements

Flexibility to travel 20% of the time, including potential international travel. This is a hybrid position and requires working onsite 2 to 3 days per week.