US Returns Representative
Henry Schein
Summary
In addition to the essential duties and responsibilities listed above, all positions are also responsible for meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards, and adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
Job description
Essential Responsibilities & Accountabilities
- Responsible for processing customer returns, which may include controlled substances. Moves returned merchandise to various locations within the department by pushing and/or pulling a hand pallet jack
- Determines disposition of returned products, including hazardous materials and separates appropriately
- Researches customer account and credit information on computer system
- Returns items to customers as required
- Participates in special projects and performs other duties as required
In addition to the essential duties and responsibilities listed above, all positions are also responsible for meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards, and adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
Qualifications
Knowledge of basic warehousing operations and returns preferred.
Ability to pass machine driver safety training for all required equipment. Good reading, writing, math, and computer skills. Good communication (written/verbal) skills. Detail oriented and accountable for making accurate decisions under set guidelines. Good problem-solving skills. Ability to follow instructions, work under stress, and handle multiple assignments. Ability to read fine print and differentiate products with similar characteristics (size, color, vendor code).
High school diploma or equivalent preferred, or comparable work experience.
Requirements
- Knowledge of basic warehousing operations and returns preferred
- Ability to pass machine driver safety training for all required equipment
- Good reading, writing, math, and computer skills
- Good communication (written/verbal) skills
- Detail oriented and accountable for making accurate decisions under set guidelines
- Good problem-solving skills
- Ability to follow instructions, work under stress, and handle multiple assignments
- Ability to read fine print and differentiate products with similar characteristics (size, color, vendor code)
- High school diploma or equivalent preferred, or comparable work experience
Company overview
Henry Schein, Inc. is a leading global healthcare solutions company that serves as the world's largest provider of healthcare products and services to office-based dental and medical practitioners. Founded in 1932 and headquartered in Melville, New York, the company operates as a Fortune 500 corporation and S&P 500 component with extensive operations across 33 countries and territories. Henry Schein specializes in distributing dental and medical supplies, equipment, pharmaceuticals, and technology solutions to more than 1 million customers worldwide. The company offers comprehensive business, clinical, technology, and supply chain solutions designed to help healthcare professionals improve operational efficiency and clinical outcomes. With a centralized and automated distribution network featuring over 300,000 branded products, Henry Schein has established itself as a trusted advisor in the healthcare industry, consistently recognized as one of the World's Most Ethical Companies for 14 consecutive years. The company's revenue reached $12.7 billion in 2024, demonstrating sustained growth since its public listing in 1995.