Vaccine Customer Representative - Grand Junction, CO
Merck
Summary
The Vaccine Customer Representative (VCR) supports customers by providing clinical information on vaccines, as well as education and resources, to support customer operational and financial needs such as reimbursement information and contract adherence, helping providers increase immunization rates among appropriate patients.
Job description
The VCR is the primary point of contact for a variety of customers within their assigned geography, including physicians, nurses, pharmacists, quality directors, immunization managers, and office managers, across clinics, health departments, integrated delivery systems, and hospitals. This is a part-time position working 20 hours a week.
Primary Activities
- Engage in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and vaccine attributes in accordance with product labeling and CDC and professional society recommendations.
- Provide Company Vaccine management with updates on customer needs, customer feedback, marketplace dynamics, and progress towards quality goals.
- Provide customers with key insights by keeping apprised of professional and health care environment knowledge through self-study, workshops, conferences, and review of promotional materials.
- Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on maximizing contract performance.
- Assist customers with education to improve immunization rates through adherence to quality-based programs using tools such as Vaccine IQ.
- Regularly monitor business performance against objectives using company-provided tools.
- Develop a territory-level business plan focused on improving immunization rates with assigned customers in accordance with company policies, standards, and ethics.
- Maintain product knowledge and certification on the entire vaccine portfolio along with knowledge of the CDC immunization schedule for pediatric and adult vaccines.
- Within select customer accounts, act as primary point of contact, meeting with key customers/personnel to understand practice structure, business model, key influencers, and patient needs.
- Identify business opportunities and make information available to relevant stakeholders to support identified immunization needs.
- Coordinate with the customer team (Account Executives, Integrated Delivery System team, Solutions support teams) to outline customer strategy aimed at improving immunization rates.
This territory covers Delta, Montrose, Rifle, Glenwood Springs, Aspen, Eagle, Dillon, Breckenridge, Gunnison, and Telluride, Colorado. The ideal location to reside is within this territory. Travel (25%) varies based on candidate's location within the geography.
Requirements
- Bachelor's Degree with 3 or more years Sales experience OR high school diploma with at least 6 years of equivalent experience (professional sales, marketing, military, or healthcare/scientific field)
- Demonstrated strong ability to build trust with customers and demonstrate value in selling situations
- Demonstrated strong ability to segment customer populations and allocate promotional resources
- Demonstrated strong ability to understand customer business climate, assess market potential, and develop territory plans
- Demonstrated strong ability to understand account interdependencies and build long-term relationships
- Demonstrated strong ability to convey technical concepts accurately and clearly
- Demonstrated high degree of tenacity to drive measurable results
- Demonstrated strong ability to overcome setbacks to meet or exceed objectives
- Demonstrated strong pursuit of opportunities to learn and apply new skills
- Demonstrated strong ability to be innovative using new or existing technologies
- Demonstrated strong ability to use data to analyze trends to drive business results
- Valid Driver's license
Benefits
- Medical, Dental & Vision
- Retirement Benefits
- 401(k)
- Paid Holidays
- Vacation
- Compassionate Leave
- Sick Days
Company overview
Merck & Co., Inc., known as Merck in the United States and Canada and MSD (Merck Sharp & Dohme) internationally, is a premier American multinational pharmaceutical company headquartered in Rahway, New Jersey. Founded in 1891 as the U.S. subsidiary of the German Merck Group, the company became independent following World War I and has since grown into one of the world's largest biomedical companies, ranking fourth globally by revenue. Merck operates across three core business segments: pharmaceuticals, vaccines, and animal health products. The company is renowned for its groundbreaking research and development, having brought numerous life-saving medicines to market including Keytruda (pembrolizumab), a leading immunotherapy for cancer treatment that generated $29.5 billion in 2024 revenue, and Gardasil, a revolutionary HPV vaccine. With approximately 75,000 employees worldwide, Merck maintains a robust pipeline of innovative therapies focused on oncology, vaccines, hospital acute care, cardiology, neuroscience, virology, immunology, and diabetes. The company invests heavily in R&D, spending $17.9 billion in 2024 alone, demonstrating its commitment to advancing scientific discovery. Merck's legacy spans over 130 years of bringing hope to humanity through important medicines and vaccines, operating with a purpose to use leading-edge science to save and improve lives globally while fostering an inclusive workforce and responsible business practices.